Customer Service Officer (Rotating Shifts)

CBRE; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading commercial real estate services provider seeks a Customer Service Officer in Singapore to deliver exceptional service to clients and tenants. Responsibilities include greeting visitors, managing service requests, and ensuring a positive experience. Candidates should have an O Level and at least two years of experience in customer service. Join a dynamic team committed to respect and inclusion.

Qualifications

• Minimum O Level with 2 years of job-related experience.
• Prior experience in Customer Service or Frontline Services is a strong advantage.
• Positive, friendly disposition and customer service oriented.

Responsibilities

• Greet visitors and assist them with their needs.
• Record and log service requests, providing administrative aid.
• Resolve inquiries and complaints in a professional manner.

Skills

Customer service orientation

Problem-solving

Communication skills

Microsoft Office expertise

Education

O Level

Job description

ABOUT THE ROLE:

As a CBRE Customer Service Officer (Property Management), you will assist residents/customers/tenants with business and personal needs. This includes making reservations, scheduling transportation services, and providing recommendations on local attractions. This job is part of the Property Management function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

WHAT YOU WILL DO:

• Be the first point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor.
• Record and log service requests and track the statuses. Provide administrative aid to management as needed.
• Answers phone calls in professional manner with good phone etiquette.
• Deliver world-class customer service to all individuals in the facility. Encourage residents/customers/tenants to refer personal and business associates to the location.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Acknowledge inquiries or complaints from clients, co-workers, and supervisors. Provide solutions in a professional customer service-driven manner.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

WHAT YOU WILL NEED:

• Minimum O Level with 2 years of job-related experience.
• Prior experience in Customer Service or Frontline Services is a strong advantage.
• In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
• Requires the ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook.
• Positive, friendly disposition and customer service orientated.
• Must be able to commit to rotating shifts.

WHY CBRE:

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential.

OUR VALUES IN HIRING:

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)