Customer Service Officer (Retail / Hotel) | Bugis - YZ11

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 28,000 - 30,000; Full time

Job summary

THE SUPREME HR ADVISORY PTE LTD is seeking a Customer Service Officer (Retail / Hotel) to be based at Bugis. You will assist guests with check-in/check-out, handle inquiries via email, phone or at the counter, and uphold high hospitality standards across all guest interactions.

The role requires 6-day work weeks with rotating shifts (7:00am–3:00pm, 3:00pm–11:00pm, 11:00pm–7:00am; night shifts 1 month 1–2 times).

Responsibilities

• Provide all guests with a friendly, accurate and efficient check-in/check-out while following the company's policies and procedures.
• May be tasked to execute room checks, reservation and public area checks etc, as part of the Hotel's effort to offer.
• Staffs more holistic training, towards possible promotion.
• Answering inquiries by guest (email/phone/at the counter) and render reasonable assistance within the expectation of keeping with excellent hospitality standards.
• Cashiering duties and maintain accurate cash float

Job description

Customer Service Officer (Retail / Hotel)

Location: Bugis

Working days : 6 days ; 7:00am -3:00pm / 3:00pm -11:00pm / 11:00pm- -7:00am [ Night shift only 1 month 1-2 times ]

Salary : $ 2,500 - $ 2,700

Responsibilities & Duties :

• Provide all guests with a friendly, accurate and efficient check-in/check-out while following the company's policies and procedures.
• May be tasked to execute room checks, reservation and public area checks etc, as part of the Hotel's effort to offer.
• Staffs more holistic training, towards possible promotion.
• Answering inquiries by guest (email/phone/at the counter) and render reasonable assistance within the expectation of keeping with excellent hospitality standards.
• Cashiering duties and maintain accurate cash float

TAN YEN ZHEN (CHEN YANZHEN) REG NO: R25138932

THE SUPREMEHR ADVISORY PTE LTD EA NO: 14C7279