Customer Service Officer (Ref. GTN)

CELECTI PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading enrichment centre operator seeks a Customer Service Officer to manage inquiries, promote courses, and handle operations across multiple locations. Candidates must possess a diploma and relevant experience in the enrichment or tuition industry. Strong communication skills and proficiency in G-Suite and Microsoft Office are essential for success in this role.

Qualifications

• Min. Diploma in any discipline.
• Min. 2 years of relevant experience in enrichment/tuition-related industry.
• Proficient in G-Suite and Microsoft Office.

Responsibilities

• Explain courses and pedagogy to customers.
• Promote programmes to potential and existing customers.
• Handle lesson appointments for students, parents, and teachers.

Skills

Customer Relationship Management

Sales

Communication

Education

Diploma in any discipline

Tools

G-Suite

Microsoft Office

Job description

# Working Locations Islandwide

# Salary up to S$3500/month

# 4 Weekdays and 1 Weekend (*Weekdays – 12.30pm to 9.30pm, Weekends – 8.30am to 6.30pm)

Our client, is an enrichment centre operator which is currently seeking a candidate to join them as aCustomer Service Officer.

Job Responsibilities:

• Explain the courses and pedagogy to customers

• Promote programmes to potential and existing customers, and build relationships with them

• Handle lesson appointments for students, parents and teachers

• Answer phone and email queries

• Perform and manage sales transaction effectively and promptly

• Handle the centre’s inventory and simple logistics

• Perform other administrative duties such as filing of documents

Job Requirements:

• Min. Diploma in any discipline

• Min. 2 years of relevant experience in enrichment/tuition-related industry

• Proficient in G-Suite and Microsoft Office

• Open to being deployed to different centres

Looking for a new job or career opportunity? Please email your detailed resume in MS Word Format to [e-mail]

Tammi Ng Yi Ning (Ms.)

Talent Acquisition Consultant

CEI Registration No.: R24119611

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