Customer Service Officer (Outpost)

ComfortDelGro Driving Centre Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

ComfortDelGro Driving Centre is seeking a motivated Customer Service Officer who will be the first contact for learners. The role involves managing enrolments, conducting briefings, and providing customer support through various channels. Ideal candidates should possess excellent communication skills, a positive attitude, and the ability to navigate customer challenges while ensuring exceptional service.

Benefits

Attractive incentive schemes

Bonus based on job performance

Qualifications

• Minimum Nitec qualification in relevant field.
• Good communication and interpersonal skills required.
• Ability to handle challenging situations positively.

Responsibilities

• Process enrolment and conduct course briefings for new learners.
• Administer eyesight tests and manage queries through calls/emails.
• Handle payments and assist with lesson booking requests.

Skills

Communication

Interpersonal skills

Customer-service orientation

Positive attitude

Bilingual communication

Education

Nitec in Business & Services

Job description

Job Description

As a Customer Service Officer at ComfortDelGro Driving Centre (CDC), you will be CDC's first point of contact for learners/customers as they embark on their learning journey as well as to provide backend customer care support for CDC.

Job Responsibilities:

• Processing enrolment for learners

• Conducting course enrolment briefings for new learners

• Administering eyesight tests for new learners

• Manage queries from general public/learners through in-coming calls, emails or walk-ins

• Fostering awareness of school licensing and non-licensing courses

• Assisting with lesson/test booking requests

• Handling payment for various services

• Promoting Theory Handbook sales (Basic & Final Theory)

• Resources Planning/Assignment (Manpower & Training cars)

• Ad-hoc cancellation/booking of practical sessions

• Any other ad-hoc duties assigned

Requirements:

• Minimum Education Qualification: Nitec, preferrably in the Business & Services field

• Good communication and interpersonal skills

• Possess positive attitude to navigate challenging situations & scenarios

• Patient and customer-service oriented

• Preferably bilingual to communicate with diverse group of learners

Work Schedule:

• 5.5 day work week

• Monday to Friday: 10am to 7pm

• Saturday: 10am to 2pm

• Sunday: Rest

Benefits:

Attractive incentive schemes and bonus in line with job performance.

Interested applicants should apply with their resume stating expected salary and contact details.

Please note that only shortlisted candidates will be notified.