Customer Service Officer (Order Fulfilment)

COMTECNOVA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is looking for a Customer Service Executive to enhance their order fulfillment and logistics operations. This role involves handling customer inquiries, tracking shipments, and ensuring satisfaction while managing order processes. The ideal candidate will possess a diploma in a related field and have 1-3 years of relevant experience, along with strong communication and problem-solving skills.

Qualifications

• 1-3 years of experience in customer service, order fulfilment, or logistics.
• Strong understanding of order processing systems and/or ERP software.
• Knowledge of shipping procedures and logistics operations.

Responsibilities

• Handle customer inquiries related to orders, shipping, and delivery timelines.
• Resolve customer complaints efficiently, ensuring customer satisfaction.
• Manage order processing, ensure timely delivery, and provide excellent customer support.

Skills

Communication

Problem Solving

Multitasking

Education

Diploma in Business, Logistics, or a related field

Tools

Microsoft Office

Order Processing Systems

ERP Software

Job description

Job Description:

• Handle customer inquiries related to orders, shipping, and delivery timelines.
• Resolve customer complaints efficiently, ensuring customer satisfaction.
• To manage order processing, ensure timely delivery, and provide excellent customer support
• Track and monitor shipments, proactively addressing any delivery issues.
• Maintain accurate records of customer interactions and order details.
• Prepare reports on order processing, delivery performance, and customer service metrics.
• Identify and implement process improvements for better efficiency.

Requirements:

• Diploma in Business, Logistics, or a related field.
• 1-3 years of experience in customer service, order fulfilment, or logistics.
• Strong understanding of order processing systems and/or ERP software.
• Excellent communication and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Knowledge of shipping procedures and logistics operations.