Customer Service Officer (Operations)

Revamp Hair (S) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Revamp Hair (S) Pte Ltd is seeking a dedicated Customer Service Representative to enhance customer experiences in their outlet. The role involves greeting customers, managing appointments, providing product recommendations, and maintaining client records. Applicants should have strong interpersonal skills and relevant customer service experience, particularly in the beauty sector, along with NITEC in Business Studies or related fields.

Qualifications

• NITEC in Business Studies/ Administration/ Management required.
• 2 years of customer service experience, preferably in retail/beauty industry.
• Good command of spoken English.

Responsibilities

• Greet customers and provide professional customer service.
• Fix appointments and follow up with reminder calls.
• Handle customer inquiries and appointment bookings.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Multi-tasking

Attention to Detail

Education

NITEC in Business Studies/ Administration/ Management

Tools

MS Office

Excel

Job description

Responsibilities

• Greet customers and provide professional customer service
• Fix appointment, follow-up through reminder calls, and ensure customer visits the outlet
• Recommend products and/or packages according to individual needs and conditions
• Dealing with customer administration, incoming calls, inquiries and appointment bookings. (Ensure confidentiality in customer details)
• Update clients records in the system
• Provide administrative support
• Complete daily sales report for the outlet manager
• Collection and organization of client cards
• Maintaining client cards in neat and tidy order
• Handle and manage customer feedback (complaints & queries)
• Support the outlet manager in coordinating stock ordering, repairing equipment, store maintenance etc.
• Assist in stock take as required on a rotational basis
• General cleaning duties
• Any other appropriate duties and responsibilities as assigned

Requirements

• NITEC in Business Studies/ Administration/ Management
• Minimum 2 years of working experience in Customer Service (preferably in retail/ beauty industry)
• 6 day work week including weekends and PH (Compulsory to work on weekends & PH)
• Able to commit working retail hours
• Require MS Office and Excel Skills
• Adaptable to fast-paced environment and ability to multi-task
• Meticulous and Responsible team player
• Good interpersonal and communication skills
• Good command of spoken English