Customer Service Officer (On shift)

NETS; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading payment solutions provider in Singapore is seeking an experienced Customer Service representative. The role involves resolving customer queries via phone and email, maintaining accurate records in CRM, and achieving service goals. Candidates should have a minimum Diploma and 2-3 years of relevant experience, showcasing strong communication and problem-solving skills. Proficiency in local languages is an advantage.

Qualifications

• 2-3 years of relevant contact center/customer service experience.
• Proficiency in local languages/dialects is an advantage.
• Able to work independently and as part of a team.

Responsibilities

• Handle and resolve all customer queries received via phone or email promptly.
• Log customer queries and follow-ups into CRM accurately.
• Achieve individual and team goals.

Skills

Strong communication skills

Problem-solving

Resourcefulness

Education

Minimum Diploma

Job description

Position Summary

The NETS Customer Service Team operates from 9AM to 9PM daily and is the key point of contact for our customers on their queries with regards to the company’s products and services.

As part of this team, he/she will contribute significantly to the overall service experience of our customers by delivering excellent service in a prompt and professional manner via the various communication channels available.

Key Responsibilities

• Handle and resolve all customer queries received via phone or email effectively and promptly

• Where first call resolution is not possible, follow up closely with internal parties for required resolution before reverting to the customer

• Ensure that all customer queries and any follow-up interactions are logged into CRM accurately and timely

• Achieve individual and team goals

• Proactively escalate query trends or potential issues to team lead/manager

• Perform other assigned duties and/or project work

Requirements

• Minimum Diploma and/or 2-3 years of relevant contact center/customer servicing experiences

• Proficiency in local languages/dialects will be an advantage

• Strong communication skills

• Passion for problem-solving with the ability to identify root causes and pursue effective solutions

• Able to work independently and as part of a team

• Resourceful and able to perform well under pressure

• Fast learner, able to quickly pick up constantly evolving variety of products and services