Customer Service Officer (Office)

VALE ESTHETICS (PTE. LTD.); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in aesthetics is seeking a proactive candidate for a customer service role. Responsibilities include managing client relationships, scheduling appointments, and maintaining high service standards. Ideal candidates will have at least 1 year of outbound call center experience and be proficient in English and Mandarin.

Qualifications

• Minimum 1 year of outbound call center experience.
• Excellent interpersonal and communication skills.
• Good language proficiency to correspond with English and Mandarin-speaking clients.

Responsibilities

• Engage and establish good relationships with prospects.
• Manage appointment cancellations and reschedule new appointments promptly.
• Conduct regular calls with clients to book appointments.

Skills

Interpersonal skills

Communication skills

Language proficiency (English and Mandarin)

Job description

You will be responsible for your target, including the following job responsibilities:

· Engage and establish good relationships with Prospects, from an assigned pool of leads.

· Maintain a high level of professionalism and service while speaking to Prospects or Clients.

· Manage appointment cancellations and reschedule new appointments with prospects promptly.

· Conduct regular calls with the Prospect or Client to book appointments for him/her.

· Call Prospect or Client to remind them of their appointment.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of outbound call center experience.

· Excellent interpersonal and communication skills.

· Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.