Customer Service Officer (Office)

8 MEDI-AESTHETICS (DHOBY GHAUT) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the aesthetic industry is looking for a dedicated client engagement officer. In this role, you will maintain relationships with clients, manage appointments, and ensure high standards of communication. Candidates should have at least one year of outbound call center experience and proficiency in both English and Mandarin.

Qualifications

• Minimum 1 year of outbound call center experience.
• Able to communicate in English and Mandarin.

Responsibilities

• Engage with prospects and manage appointments.
• Maintain professional relationships and follow up with clients.
• Handle appointment cancellations and rescheduling.

Skills

Interpersonal skills

Communication skills

Language proficiency

Job description

You will be responsible for your target, including the following job responsibilities:

· Engage and establish good relationships with Prospects, from an assigned pool of leads.

· Maintain a high level of professionalism and service while speaking to Prospects or Clients.

· Manage appointment cancellations and reschedule new appointments with prospects promptly.

· Conduct regular calls with the Prospect or Client to book appointments for him/her.

· Call Prospect or Client to remind them of their appointment.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of outbound call center experience.

· Excellent interpersonal and communication skills.

· Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.