Customer Service Officer (Office)

8 MEDI-AESTHETICS (SOMERSET) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading medi-aesthetics clinic in Singapore seeks a proactive individual for appointment management and client engagement. The ideal candidate will have outbound call center experience, excellent communication skills, and the ability to interact with both English and Mandarin-speaking clients.

Qualifications

• Minimum 1 year of outbound call center experience.
• Ability to communicate well with clients in English and Mandarin.

Responsibilities

• Engage and establish good relationships with prospects.
• Manage appointment cancellations and reschedule promptly.
• Conduct regular calls to book and remind clients about appointments.

Skills

Excellent interpersonal skills

Communication skills

Language proficiency in English and Mandarin

Job description

You will be responsible for your target, including the following job responsibilities:

· Engage and establish good relationships with Prospects, from an assigned pool of leads.

· Maintain a high level of professionalism and service while speaking to Prospects or Clients.

· Manage appointment cancellations and reschedule new appointments with prospects promptly.

· Conduct regular calls with the Prospect or Client to book appointments for him/her.

· Call Prospect or Client to remind them of their appointment.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of outbound call center experience.

· Excellent interpersonal and communication skills.

· Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.