Customer Service Officer (Office)

8 MEDI-AESTHETICS (CLEMENTI) PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading company in the aesthetic industry is seeking a dedicated individual to manage relationships with prospects and clients. This role involves maintaining professionalism while handling calls and scheduling appointments. Ideal candidates will have outbound call center experience and proficiency in English and Mandarin to facilitate effective communication.

Qualifications

• Minimum 1 year of outbound call center experience.
• Excellent interpersonal and communication skills.
• Good language proficiency in English and Mandarin.

Responsibilities

• Engage and establish good relationships with Prospects.
• Manage appointment cancellations and reschedule appointments.
• Conduct regular calls to book appointments.

Skills

Interpersonal skills

Communication skills

Language proficiency

Job description

You will be responsible for your target, including the following job responsibilities:

· Engage and establish good relationships with Prospects, from an assigned pool of leads.

· Maintain a high level of professionalism and service while speaking to Prospects or Clients.

· Manage appointment cancellations and reschedule new appointments with prospects promptly.

· Conduct regular calls with the Prospect or Client to book appointments for him/her.

· Call Prospect or Client to remind them of their appointment.

· Any other ad hoc duties assigned by the supervisor or Management.

Requirements:

· Minimum 1 year of outbound call center experience.

· Excellent interpersonal and communication skills.

· Good language proficiency to correspond with English and Mandarin-speaking clients for booking of appointments.