Customer Service Officer [NEL]

Responsibilities:

1. Train Operations
   - Drive passenger trains and perform emergency train operator duties.
   - Monitor train performance and resolve defects per guidelines.
2. Passenger Assistance
   - Respond to inquiries about routes, fares, and transport connections.
   - Help passengers with special needs board and alight safely.
3. Safety and Compliance
   - Monitor stations and equipment for irregularities and address issues.
   - Ensure passengers follow transit regulations.
   - Handle emergencies (e.g., fire, train defects, passenger incidents) safely and efficiently.
4. Communication
   - Coordinate with the control center and passengers using communication equipment.
5. Qualifications and Procedures
   - Maintain necessary certifications and adhere to operational procedures and manuals.

Perform other duties as directed by supervisors.

Requirements:

1. Locals only
2. Minimum 5 credits 'O' Levels
3. Able to reach the height of 197cm with both hands
4. Willing to perform shift work, including weekends and Public Holidays
5. Preferably with minimum 2 years' working experience in the service or retail industry
6. Required to manually operate station and trainborne equipment
7. Possess a pleasant disposition and personality
8. Good interpersonal skills with a passion to work with people
9. Ability to identify colours

Walk-In Interview

Date: 19 Feb 2025 (Wed)
Time: 1 - 4 PM
Location: 91 Sengkang East Avenue, S545072

We regret that only shortlisted candidates will be notified.