Customer Service Officer [NEL]

SBS Transit Limited; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their team as train operators. This role involves driving passenger trains, assisting passengers, and ensuring safety and compliance during operations. Candidates must possess strong interpersonal skills and a minimum of 5 'O' Level credits. If you are passionate about providing excellent service and enjoy working in a dynamic environment, this opportunity is perfect for you. Join a team that values safety, communication, and customer satisfaction, and make a meaningful impact in the community.

Qualifications

• Minimum 5 credits 'O' Levels required.
• Good interpersonal skills and a pleasant disposition needed.

Responsibilities

• Drive passenger trains and perform emergency duties.
• Assist passengers with inquiries and special needs.

Skills

Interpersonal Skills

Communication Skills

Customer Service

Problem-Solving

Education

Minimum 5 credits 'O' Levels

Tools

Communication Equipment

Station and Trainborne Equipment

Job description

Responsibilities:

1. Train Operations
   - Drive passenger trains and perform emergency train operator duties.
   - Monitor train performance and resolve defects per guidelines.
2. Passenger Assistance
   - Respond to inquiries about routes, fares, and transport connections.
   - Help passengers with special needs board and alight safely.
3. Safety and Compliance
   - Monitor stations and equipment for irregularities and address issues.
   - Ensure passengers follow transit regulations.
   - Handle emergencies (e.g., fire, train defects, passenger incidents) safely and efficiently.
4. Communication
   - Coordinate with the control center and passengers using communication equipment.
5. Qualifications and Procedures
   - Maintain necessary certifications and adhere to operational procedures and manuals.

Perform other duties as directed by supervisors.

Requirements:

1. Locals only
2. Minimum 5 credits 'O' Levels
3. Able to reach the height of 197cm with both hands
4. Willing to perform shift work, including weekends and Public Holidays
5. Preferably with minimum 2 years' working experience in the service or retail industry
6. Required to manually operate station and trainborne equipment
7. Possess a pleasant disposition and personality
8. Good interpersonal skills with a passion to work with people
9. Ability to identify colours

Walk-In Interview

Date: 19 Feb 2025 (Wed)
Time: 1 - 4 PM
Location: 91 Sengkang East Avenue, S545072

We regret that only shortlisted candidates will be notified.