Customer Service Officer (Mandarin Speaker)

TDCX; Singapore; On-site; SGD 33,000 - 42,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

Flexible working arrangements

Direct access to public transport

Job summary

TDCX, a Singapore-based global BPO leader, is seeking a Diploma or O-Level holder with at least 2 years in contact centre environments. The role involves handling customer inquiries via multiple channels, understanding needs, and delivering effective solutions while maintaining high satisfaction and case resolution standards.

The successful candidate will be proficient in MS Office, articulate in Chinese and English, and thrive in a fast-paced team.

Qualifications

• Diploma or GCE O-Level with at least 2 years of experience in handling contact centre cases in a call centre or service industry environment.
• Proficient in MS Office applications with excellent keyboard skills.
• Effectively bilingual and articulate with a strong command of Chinese (spoken and written) and English.

Responsibilities

• Provide excellent support experience to customers via all relevant communication channels such as phone lines and emails.
• Identify customer needs and research issues to provide strategic solutions that address needs and reduce confusion.
• Ensure first contact resolution and follow-up with service partners and internal departments to close cases per service standards.

Skills

Customer service

Bilingual Chinese-English

MS Office

Team player

Time management

Education

Diploma or GCE O-Level

Tools

MS Office

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work here:

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Provide excellent support experience to customers via all relevant communication channels such as phone lines, emails etc.
• Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
• Build sustainable relationships and engage customers by taking the extra mile.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Diploma or GCE ‘O’ Level with at least 2 years of experience in handling contact centre cases in a call centre or service industry environment.
• Effectively bilingual and articulate with a strong command of Chinese spoken and written and English.
• Proficient in MS Office applications with excellent keyboard skills.
• Possess good customer handling skills with a positive mindset.
• Team player who is able to adapt in a fast paced environment.
• Strong time management skills and motivation to exceed expectations.
• Comfortable working with computers and multiple systems.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.