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Customer Service Officer (LyloDrive)

Lumens Pte Ltd

Singapore

On-site

SGD 60,000 - 80,000

Full time

4 days ago

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Job summary

Lumens Pte Ltd is seeking a Customer Service Officer to enhance customer experience in vehicle rentals. In this role, you'll assist customers from inquiry through return, manage reservations, and ensure high service standards. Ideal candidates will possess excellent communication skills and customer service experience.

Qualifications

Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Previous experience in customer service required.
Class 3 Driving License with min of 2 years driving experience is a plus.

Responsibilities

Assist customers with vehicle reservations and inquiries.
Manage rental agreements and conduct vehicle inspections.
Process rental payments and handle billing discrepancies.
Collaborate with team to achieve rental targets.

Skills

Communication

Interpersonal skills

Organizational skills

Customer-focused attitude

Problem-solving skills

Tools

Reservation systems

About Us

Founded in 2014, Lumens Group is leading the transformation of the mobility industry in Singapore. We have successfully built one of Singapore's largest car fleets and expanded our offerings to personal and corporate leasing, purchasing and financing. As we enter a new phase, we're building an integrated ecosystem for merchants and consumers, driven by advanced technology and a mission to enrich everyday life.

Overview:

The Customer Service Officer is responsible for providing exceptional service to customers from inquiry to vehicle return, ensuring a seamless rental experience. This role involves assisting customers with reservations, vehicle pick-up and drop- off, addressing inquiries and complaints, and ensuring compliance with company policies and procedures.

Your Day-to-Day Adventures

Customer Assistance & Service Delivery
Assist customers in selecting appropriate vehicle options based on their needs, including providing detailed information about rental terms, rates, policies etc
Process rental reservations accurately using the company’s booking system, ensuring all necessary documents are completed and verified.
Guide customers through the vehicle pick-up and drop-off process, including vehicle inspection and documentation.
Escalate complex issues to supervisors or management when necessary.
Reservation & Documentation Management
Manage and update reservations efficiently in the booking system.
Collect and verify customer identification, driving licenses, and other required documents.
Ensure all rental agreements are signed and stored securely, including handling of modifications or cancellations of reservations as needed.
Vehicle Inspection & Preparation
Conduct or oversee vehicle inspections before and after rentals to note any damages or issues.
Ensure vehicles are clean, fueled, and in good condition before handing over to customers.
Report and document any vehicle damages or maintenance issues promptly.

Payment & Billing
Process rental payments accurately through designated payment channels.
Handle billing discrepancies or payment issues professionally.

Collaboration & Teamwork
Work closely with the fleet management team to coordinate vehicle availability and maintenance.
Collaborate with the sales team to convert inquiries into rentals and promote ongoing customer engagement.
Support team members in achieving branch or company rental targets

What Makes You a Perfect Fit