Customer Service Officer (LyloDrive)

Borr Drilling; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent rental company in Singapore is seeking a Customer Service Officer to ensure exceptional service delivery throughout the rental process. This role requires managing reservations, conducting vehicle inspections, and providing support to customers to enhance their experience. Ideal candidates will exhibit strong communication skills and a customer-focused attitude, making them essential in facilitating smooth operations in the rental ecosystem.

Qualifications

• Previous experience in customer service is preferred.
• Ability to work on a 5.5 day calendar workweek.

Responsibilities

• Assist customers with reservations and vehicle pick-up/drop-off.
• Manage and update reservations in the booking system.
• Conduct vehicle inspections and ensure they are ready for customer use.

Skills

Communication

Organizational skills

Customer-focused attitude

Problem-solving skills

Education

Class 3 Driving License

Job description

About Us

Founded in 2014, Lumens Group is leading the transformation of the mobility industry in Singapore. We have successfully built one of Singapore's largest car fleets and expanded our offerings to personal and corporate leasing, purchasing and financing. As we enter a new phase, we're building an integrated ecosystem for merchants and consumers, driven by advanced technology and a mission to enrich everyday life.

Overview:

The Customer Service Officer is responsible for providing exceptional service to customers from inquiry to vehicle return, ensuring a seamless rental experience. This role involves assisting customers with reservations, vehicle pick-up and drop- off, addressing inquiries and complaints, and ensuring compliance with company policies and procedures.

Your Day-to-Day Adventures

• Customer Assistance & Service Delivery
• Assist customers in selecting appropriate vehicle options based on their needs, including providing detailed information about rental terms, rates, policies etc
• Process rental reservations accurately using the company’s booking system, ensuring all necessary documents are completed and verified.
• Guide customers through the vehicle pick-up and drop-off process, including vehicle inspection and documentation.
• Escalate complex issues to supervisors or management when necessary.
• Reservation & Documentation Management
• Manage and update reservations efficiently in the booking system.
• Collect and verify customer identification, driving licenses, and other required documents.
• Ensure all rental agreements are signed and stored securely, including handling of modifications or cancellations of reservations as needed.
• Vehicle Inspection & Preparation
• Conduct or oversee vehicle inspections before and after rentals to note any damages or issues.
• Ensure vehicles are clean, fueled, and in good condition before handing over to customers.
• Report and document any vehicle damages or maintenance issues promptly.
• Payment & Billing
• Process rental payments accurately through designated payment channels.
• Handle billing discrepancies or payment issues professionally.
• Collaboration & Teamwork
• Work closely with the fleet management team to coordinate vehicle availability and maintenance.
• Collaborate with the sales team to convert inquiries into rentals and promote ongoing customer engagement.
• Support team members in achieving branch or company rental targets

What Makes You a Perfect Fit

• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Basic computer literacy and familiarity with booking or reservation systems
• Customer-focused attitude with problem-solving skills
• Knowledge of local traffic laws and rental policies will be a bonus!
• Previous experience in customer service
• Class 3 Driving License with min of 2 years driving experience is a plus!
• Able to work on a 5.5 day calendar workweek.

Ready to Drive the Extra Mile?

Send your resume that showcases your unique spark to us today. If your journey aligns with ours, we'll get in touch soon!