Customer Service Officer [Logistic Industry | Japanese speaking ｜Up to $4,000]

Job ID: 984228

Responsibilities

• Support the Sales & Customer Service team in daily operations and client communications
• Prepare quotations and follow up on customer sales enquiries
• Handle booking placements and ensure smooth coordination of shipment schedules
• Promote company services through telemarketing and customer engagement
• Manage import/export logistics by coordinating with overseas and local agents
• Liaise with shipping lines, co-loaders, and partners to secure competitive rates
• Ensure accurate documentation and manifests for all shipments

Requirements

• Minimum 1 year of hands-on experience in Ocean and Air freight operations
• Proficiency in English and Japanese language to liaise with internal and external Japanese speaking stakeholders and clients
• Proficient in Microsoft Office, particularly Excel
• Strong interpersonal and communication skills, both written and verbal
• Able to work effectively in a fast-paced, deadline-driven environment
• Excellent analytical skills with a collaborative, team-oriented mindset
• Detail-oriented with a commitment to operational accuracy

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.