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A leading recruitment firm in Singapore is seeking a Customer Service Executive specializing in Airfreight Export. This permanent role involves handling customer inquiries, coordinating shipment processes, and ensuring compliance with regulations. Successful candidates will have a strong customer service background and a basic understanding of cargo commodities.
Benefits Summary:
Customer Service Executive - Airfreight Export
Permanent role
Basic up to $ 3,800 +AWS +VB
Monday to Friday, Office hours/ Saturday Half day
Location: Changi (Company pick-up transport provided)
Responsibilities:
Promptly and courteously handle all incoming calls and customer enquiries.
Possess basic understanding of cargo commodities in compliance with IATA regulations.
Coordinate end-to-end air export shipment processes, liaising with internal teams, clients, and external stakeholders.
Book flights through the procurement team and ensure timely shipment arrangements.
Review and verify AWB/HAWB and other required shipping documents, escalating any discrepancies to customers or overseas agents.
Ensure accurate and timely data entry into internal systems.
Communicate effectively with overseas agents on shipment requirements, rates, and operational updates.
Obtain rate approvals from customers prior to shipment departures.
Share flight schedules and proactively update clients on freight status.
Ensure AED compliance and timely job file closure in accordance with KPIs.
Monitor shipment uplift and transit status to ensure on-time delivery; escalate delays to shipper and receiving stations as needed.
Understand and comply with customer-specific SOPs and shipment handling instructions.
Track and work toward monthly and annual KPIs and operational objectives.
Provide support in shipment execution across teams when required.
Generate and provide accurate airfreight quotations upon request.
Handle supplier invoice disputes and ensure resolution.
Escalate critical issues in a timely manner for management attention and resolution.
Perform additional ad-hoc duties as assigned by the Supervisor or Manager.
Additional Information:
Minimum GCE ‘O’ levels
1-2 years customer service-related experience. Experience in freight-forwarding(airfreight) is advantageous
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We regret to inform that only shortlisted candidates would be notified
We wish you all the best in your career search.
You are welcome to visit our website at http://www.rkgroup.sg/
RK Recruitment Pte Ltd | EA License No.: 20C0280
TEH CHEE HONG | EA Personnel No.: R24121499