Customer Service Officer (Logistic/Air Freight Services)

RK Recruitment Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking a Customer Service Executive specializing in Airfreight Export. This permanent role involves handling customer inquiries, coordinating shipment processes, and ensuring compliance with regulations. Successful candidates will have a strong customer service background and a basic understanding of cargo commodities.

Qualifications

• Minimum 1-2 years customer service-related experience.
• Experience in freight-forwarding (airfreight) is advantageous.

Responsibilities

• Handle all incoming calls and customer enquiries.
• Coordinate end-to-end air export shipment processes.
• Ensure accurate and timely data entry into internal systems.

Skills

Customer Service

IATA regulations knowledge

Communication

Data Entry

Education

GCE ‘O’ levels

Job description

Benefits Summary:

• Customer Service Executive - Airfreight Export

• Permanent role

• Basic up to $ 3,800 +AWS +VB

• Monday to Friday, Office hours/ Saturday Half day

• Location: Changi (Company pick-up transport provided)

Responsibilities:

• Promptly and courteously handle all incoming calls and customer enquiries.

• Possess basic understanding of cargo commodities in compliance with IATA regulations.

• Coordinate end-to-end air export shipment processes, liaising with internal teams, clients, and external stakeholders.

• Book flights through the procurement team and ensure timely shipment arrangements.

• Review and verify AWB/HAWB and other required shipping documents, escalating any discrepancies to customers or overseas agents.

• Ensure accurate and timely data entry into internal systems.

• Communicate effectively with overseas agents on shipment requirements, rates, and operational updates.

• Obtain rate approvals from customers prior to shipment departures.

• Share flight schedules and proactively update clients on freight status.

• Ensure AED compliance and timely job file closure in accordance with KPIs.

• Monitor shipment uplift and transit status to ensure on-time delivery; escalate delays to shipper and receiving stations as needed.

• Understand and comply with customer-specific SOPs and shipment handling instructions.

• Track and work toward monthly and annual KPIs and operational objectives.

• Provide support in shipment execution across teams when required.

• Generate and provide accurate airfreight quotations upon request.

• Handle supplier invoice disputes and ensure resolution.

• Escalate critical issues in a timely manner for management attention and resolution.

• Perform additional ad-hoc duties as assigned by the Supervisor or Manager.

Additional Information:

• Minimum GCE ‘O’ levels

• 1-2 years customer service-related experience. Experience in freight-forwarding(airfreight) is advantageous

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We regret to inform that only shortlisted candidates would be notified
We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

TEH CHEE HONG | EA Personnel No.: R24121499