Customer Service Officer (Live Chat Support, Telco, East, 1 day WFH)

RecruitFirst Pte. Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is seeking a customer service representative to handle live chat and email inquiries, manage social media comments, and assist in service requests. The ideal candidate must have strong English skills and familiarity with apps and social media platforms. This is a 12-month contract position offering a salary up to $2300 per month plus a completion bonus.

Qualifications

• Excellent communication skills in English.
• Experience with social media platforms and applications.
• Ability to handle customer inquiries in a friendly manner.

Responsibilities

• Engage with customers via live chat and email.
• Monitor social media interactions.
• Provide feedback to IT for service requests.

Skills

Good command of English

Familiar with Apps and social media platforms

IT savvy

Good customer service skills

Job description

RecruitFirst is hiring! You will be outsourced to:

Location:East

Duration: 12 months contract

Working Hours:5.5 days work week, Mon - Fri, 830am – 6pm, Weekends schedule (if rostered):
Sat/Sun Morning: 830am - 130pm (usually WFH) or Sat Afternoon: 12pm - 6pm (usually WFH)

Salary:Up to $2300 per month + completion bonus

Job Description:

• Livechat

• Email service tickets

• Answer Customer comments and reviews on Social media and App stores : Facebook, Instagram , Appstore, Google Play , other review sites (open comments and direct messages)

• Raise Service Request and work with IT support to close cases

• Monitor competitive activity on social media and produce weekly management report.

• OT when business / operation required

Requirements:

• Good command of English

• Familiar with Apps and social media platforms

• IT Savvy

• Good customer service skills.

• Singaporeans only