Customer Service officer [Japanese Speaking, Airfreight, Export, Document] - TRAN

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics firm in Singapore is seeking a Customer Service Representative who can provide top-notch service to clients, particularly those who speak Japanese. The role involves managing export documentation, ensuring compliance, and maintaining communication with both customers and internal departments.

Qualifications

• Minimum 1–3 years of experience in customer service within airfreight or logistics.
• Proficiency in Japanese (spoken and written) for client communication.
• Experience with export documentation and customs procedures.

Responsibilities

• Serve as primary contact for customers with high-quality service.
• Verify and process export documentation accurately.
• Monitor shipment status and inform customers about delays.

Skills

Customer Service

Japanese Proficiency

Communication

Job description

Job Responsibilities:

• Serve as the primary point of contact for customers, delivering friendly, dependable, and high-quality service.
• Ensure flight details are provided to customers within one hour of receiving a booking.
• Verify the accuracy and compliance of export documentation during the processing of export work orders.
• Apply for the appropriate export permits and complete all customs procedures in a timely and accurate manner.
• Respond promptly to all incoming customer calls and inquiries.
• Monitor shipment onboard status consistently and proactively inform customers of any irregularities or delays.
• Maintain effective communication and coordination with internal departments such as Operations, Warehouse, Traffic, and Planning to ensure smooth workflow.
• Confirm that the correct and most up-to-date airfreight rates are applied to all transactions.
• Stay informed and updated on new airline requirements, government regulations, and industry changes affecting export procedures.
• Prepare and submit all monthly customer reports accurately and on schedule without exception.

Requirements:

• Proficiency in Japanese (spoken and written) to support communication with Japanese-speaking clients and partners.
• Minimum 1–3 years of experience in customer service, within the airfreight or logistics industry.
• Experience in handling export documentation and customs procedures.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Nyon Hock Sen
EA Personnel Reg No: R24124070