Customer Service Officer (IT) | Jurong East | Up to $3,300

PERSOLKELLY SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment company in Singapore is seeking a Contact Centre Trainer to enhance training delivery and improve service quality in a fast-paced environment. The role involves collaborating with vendors and mentoring team members. Ideal candidates should possess a diploma and have over 3 years of experience in a similar role. Flexibility for shifts and weekends is required.

Qualifications

• Minimum 3 years experience in a similar role preferred.
• Flexible to work shifts, weekends, and public holidays.

Responsibilities

• Collaborate with vendors to design modular training.
• Support daily workflow management with Operations Managers.
• Train and mentor the Contact Centre team.
• Monitor and improve service quality.

Skills

Strong communication skills

Interpersonal skills

Proficiency in Microsoft Office

Self-motivated

Ability to take initiative

Flexibility to work shifts

Education

Diploma / A-Level / Degree in any discipline

Job description

Overview

Duration: 1 year

Location: Jurong East

Working Hour: Monday - Sunday 8am - 6pm/ 10am - 8pm (5 days shift work)

Responsibilities

• Collaborate with vendors to design and deliver modular training for various topics.
• Support training calibration and ensure knowledge retention.
• Generate reports, maintain dashboards, and track vendor productivity.
• Work closely with Operations Managers to manage daily workflow and updates.
• Brief team members on new information and processes in a timely manner.
• Handle and manage high-priority customer cases.
• Monitor and improve the productivity, performance, and service quality of the Contact Centre team.
• Support projects aimed at enhancing customer experience.
• Train, guide, and mentor the Contact Centre team to ensure consistent results and service standards.
• Ensure accurate and timely communication of updates to all stakeholders.
• Provide constructive feedback and recommendations for process improvements.

Qualifications

• Diploma / A-Level / Degree in any discipline.
• At least 3 years of relevant experience in a similar role preferred.
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office applications.
• Self-motivated, independent, and able to take initiative.
• Flexible to work shifts, weekends, and public holidays when required.

How to apply

To apply, simply click "APPLY" and submit your curriculum vitae (CV) through GO, the official PERSOLKELLY job application platform.

Privacy

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23114622 So Man Xin