Customer Service Officer (Inquiry/Quotation) - Up to $4200- AMK

SEARCH PERSONNEL PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the semiconductor and electronics industry seeks a Customer Service Officer to manage customer inquiries and orders. The role entails providing excellent customer support, preparing quotations, and coordinating with internal departments. Candidates should possess a degree or diploma and have a strong command of English, with bilingual proficiency in Mandarin preferred.

Qualifications

• Minimum 3 years of relevant experience required.
• Strong command of spoken and written English.
• Ability to work after office hours when needed.

Responsibilities

• Provide customer support for corporate customers and manage orders.
• Respond to inquiries and prepare quotations.
• Liaise with internal teams and customers for issue resolution.

Skills

Customer support

Bilingual English and Mandarin

Communication skills

Education

Degree or Diploma

Job description

• Position: Customer Service Officer (Inquiry/Quotation)
• Location: Ang Mo Kio (Few bus stops from Yio Chu Kang MRT)
• Working hours: 5 days’ work week, Monday to Friday 8.30am to 5.30pm
• Salary (commensurate with experience): Up to $4200 + Bonus
• Duration: Permanent
• Industry: Semiconductor & Electronic

Main Responsibilities:

• Provide good customer support to our corporate customers, including end-to-end management of customers’ orders and requests
• Respond promptly to customers’ inquiries, including requests for quotations, service support and documentation
• Prepare and submit quotations to customers promptly
• Prepare and submit documents required by customers in their respective management systems
• Proactively update customers on their order status and shipment schedules
• Maintain accurate and updated records of spare parts price lists for customers
• Coordinate and liaise with customers, forwarders and internal departments to fulfil customers’ orders and ensure timely execution of shipments
• Prepare and submit documentation to assist customers with custom queries
• Work closely with internal teams to manage customers’ issues & solution implementation

Requirements:

• Degree or Diploma holder with at least 3 years of relevant working experience
• Candidates with more years of relevant working experience will be considered for senior position with higher remuneration
• Strong command of spoken and written English
• Able to work after office hours when required
• Bilingual in English and Mandarin to liaise with Chinese speaking clients who converse in Mandarin only

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Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.