Customer Service Officer [Higher Education | Office Hours | East | MNC]

Private Advertiser; Singapore; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative who thrives in a dynamic environment. In this role, you will be the voice of the company, ensuring exceptional service delivery and fostering long-term customer relationships. You will engage with customers across various platforms, addressing their needs with tailored solutions and contributing to process improvements. If you are passionate about customer satisfaction and enjoy working in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• At least 3 years of experience in the Customer Service industry.
• Strong command of spoken and written English.

Responsibilities

• Deliver excellent service to partner brands across multiple platforms.
• Identify customer needs and provide tailored solutions.
• Contribute to the continuous improvement of internal processes.

Skills

Customer Service Experience

Bilingual Communication

MS Office Proficiency

Time Management

Critical Thinking

Problem Solving

Education

Diploma or GCE ‘O’ Level

Job description

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Establish a positive, consistent, and timely interaction that meets the customer’s needs effectively by providing excellent support experience across different platforms (phone, email and chats).
• Identify customer's needs. Apply critical thinking and research to offer tailored solutions that address their specific needs.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with our service standards.
• Contribute to continuous improvement of internal processes that enhance customer satisfaction and process efficiency.
• Foster customer loyalty by providing exceptional service and paying close attention to details.
• Build sustainable customer relationships and provide long term customer value by promptly following up and providing additional support when needed.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of the company

Who are we looking for?

• Diploma or GCE ‘O’ Level with at least 3 years of experience in the Customer Service industry
• Effectively bilingual and articulate with a strong command of spoken and written English
• Proficient in MS Office applications with excellent keyboard skills
• Possess good customer handling skills with a positive mindset
• Team player who is able to adapt in a fast paced environment
• Strong time management skills and motivation to exceed expectations
• Comfortable working with computers and multiple systems

Working Location: Bedok (100% onsite in office)

Working Hours: 8:30am to 7:30pm (Monday to Friday)

Remuneration Package: Basic Salary + Monthly KPI Incentive

Training Period: 4 weeks (Requires to pass certification)

Please note that only shortlisted candidate will be notified.