Customer Service Officer (Govt Project | Chai Chee)

Private Advertiser; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading customer service provider is seeking a Customer Service Officer to join their team. The ideal candidate will deliver exceptional service across multiple communication channels and will have a minimum of 2 years of relevant experience. Applicants with a strong command of English and Mandarin are encouraged to apply, as well as fresh graduates willing to learn. Benefits include a 5-day work week with KPI incentives and opportunities for relocation.

Benefits

Training provided

KPI Incentives

Qualifications

• At least 2 years of experience in handling contact centre cases.
• Strong command of spoken and written English; able to converse in Mandarin.
• Positive mindset and team player capable of adapting in fast-paced environments.

Responsibilities

• Provide excellent customer support via phone and email.
• Ensure first contact resolution and follow-up.
• Identify customer needs and offer strategic solutions.

Skills

Customer handling

Problem solving

Communication

Time management

Education

Diploma or GCE ‘O’ Level

GCE 'A' Level/Diploma/Degree

Tools

MS Office

Job description

Join us as a Customer Service Officer!

• Training provided

• 5-day work week (Mon - Fri, office hours)

• KPI Incentives

• Chai Chee area (possibility of relocation to Jurong East)

Job Description:

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Provide excellent support experience to customers via all relevant communication channels such as phone lines, emails etc.

• Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.

• Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance with our service standards.

• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.

• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.

• Build sustainable relationships and engage customers by taking the extra mile.

• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Diploma or GCE ‘O’ Level with at least 2 years of experience in handling contact centre cases in a call centre or service industry environment.

• Fresh graduates with GCE'A' Level/Diploma/Degree who possess strong willingness to learn are encouraged to apply.

• Articulate with a strong command of spoken and written English and able to converse in Mandarin to serve Mandarin-speaking customers.

• Proficient in MS Office applications with excellent keyboard skills and ability to work with computers and multiple systems.

• Possess good customer handling skills with a positive mindset.

• Team player who is able to adapt in a fast-paced environment.

• Strong time management skills and motivation to exceed expectations.

• Open to relocate to Jurong East area if need arises.