Customer Service Officer [Government Project | Immediate | Training Provided]

TDCX Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A fast-growing BPO company in Singapore is seeking a Customer Support Executive to provide exceptional service. The ideal candidate should have at least a diploma and 2 years of experience in a related environment, possess strong communication skills, and be motivated to excel. Attractive remuneration and incentives are provided, along with comprehensive training and flexible working arrangements.

Benefits

Attractive remuneration

Comprehensive medical coverage

Performance incentives

Qualifications

• Candidate must possess at least O/Higher Nitec/A/Diploma level in any field.
• Preferably with 2 years of experience in contact centre, call centre or service industry.
• Excellent verbal and written communication skills in English.

Responsibilities

• Provide exceptional customer support through all communication channels.
• Ensure first contact resolution and effective follow-up with service partners.
• Build sustainable relationships and engage customers by going the extra mile.

Job description

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration,great perks,and performance incentives

• Comprehensive medical, insurance,or social security coverage

• World-class workspaces

• Engaging activitiesand recognition programs

• Strong learning and development plans for your career growth

• Positive culture for you to#BeMoreat work

• Easy to locate area with direct access to public transport

• Flexible working arrangements

• Be coached and mentored by experts in your field

• Join a global company, winner of hundreds of industry awards

Job Description:

• Provide exceptional customer support through all relevant communication channels, including phone and email.

• Identify customer needs, research existing issues, and offer strategic solutions to address these needs while clarifying any confusion.

• Ensure first contact resolution and effective follow-up with service partners and internal departments to close cases according to our service standards.

• Offer constructive feedback on tools, resources, procedures, and guidelines to improve workflow and enhance the customer experience.

• Deliver top-notch services to customers, ensuring the highest satisfaction by following the correct procedures.

• Build sustainable relationships and engage customers by going the extra mile.

• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System.

Job Requirements:

• Candidate must possess at least O/Higher Nitec/A/Diploma level in any field.

• Preferably with 2 years of working experience in contact centre, call centre or service industry environment.

• Possesses strong time management skills and is motivated to exceed expectations.

• Requires excellent communication skills, including active listening, empathy toward customers, and proficient phone etiquette (pace, tone, voice quality, grammar, and articulation).

• Excellent verbal and written communication skills in English and the language of the supporting market

Additional Information:

• Call centre environment

• Training provided (estimated 2 to 4 weeks)

• Working days: Mondays to Fridays (Office Hours)

• Working Location: Chai Chee, Bedok (East)

• Salary Remuneration: Attractive basic salary with monthly KPI incentives