Customer Service Officer (Government, Office Hour, Immediate)

Additional Information:

• Call centre environment

• Training provided (estimated 2 to 4 weeks)

• Working days: Mondays to Fridays (Office Hours)

• Working Location: Chai Chee, Bedok (East)

• Salary Remuneration: Attractive basic salary with monthly KPI incentives

Job Description:

• Provide excellent support experience to customers via all relevant communication channels (phone, email).

• Identify customer's needs, researching any existing issues to provide strategic solutions that will best address customer needs while ensuring any existing confusion is clarified.

• Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance with our service standards.

• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.

• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.

• Build sustainable relationships and engage customers by going the extra mile.

• Perform any other duties and responsibilities assigned by management within your category of employment for the effective implementation, maintenance, and continual improvement of the Quality Management System.

Job Requirements:

• Candidate must possess at least O/Higher Nitec/A/Diploma level in any field.

• Preferably with 2 years of working experience in contact centre, call centre, or service industry environment.

• Possesses strong time management skills and is motivated to exceed expectations.

• Requires excellent communication skills, including active listening, empathy toward customers, and proficient phone etiquette (pace, tone, voice quality, grammar, and articulation).

• Excellent verbal and written communication skills in English and the language of the supporting market.