Customer Service Officer (Gambas)

SLS BEARINGS (SINGAPORE) PRIVATE LIMITED; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A customer service oriented company in Singapore is seeking a candidate to handle enquiries, prepare paperwork, and follow up on customer payments. The ideal candidate should have 1-2 years of relevant experience and possess strong communication and problem-solving skills. Proficiency in Microsoft Excel is required. Candidates with a positive learning attitude and a pleasant personality will be preferred.

Qualifications

• 1-2 years' working experience in customer service or field sales is preferable.
• Must have initiative and a positive learning attitude.
• Pleasant personality and customer-service oriented.

Responsibilities

• Handle incoming calls, faxes, e-mails, and serve walk-in customers.
• Prepare necessary paperwork, such as quotations and delivery orders.
• Follow-up on outstanding enquiries and customers' payments.

Skills

Customer service

Communication skills

Problem-solving

Microsoft Excel

Job description

Job Description:

• Handling incoming calls/faxes/e-mails or serve walk-in customers on enquiries or confirmed orders
• Handling of product samples
• Liaises with customers and negotiates on prices
• Prepares necessary paperwork, such as quotations and delivery orders
• Follow-up on outstanding enquiries, back orders and customers' payments
• Issue credit notes to customers if necessary
• Other ad-hoc admin responsibilities assigned by manager

Job Requirements:

• Preferably with 1-2 years' working experience in customer service or field sales
• Has initiative and positive learning attitude
• Pleasant personality and customer-service oriented
• Able to work independently and as a team
• Good communication skills and possess good problem-solving skills
• Proficient in Microsoft Excel