Customer Service Officer/ Front Desk Officer (Service Center)

SINOPPEL DEVICE PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in mobile service provides an opportunity for enthusiastic individuals to engage with customers and resolve technical issues. No experience is necessary, as comprehensive on-the-job training will be provided. This role supports a dynamic environment with a focus on customer satisfaction and technical support.

Benefits

Incentives for meeting KPIs

Comprehensive medical and dental insurance

Staff discount

On-the-job training

Qualifications

• No experience required, but strong customer interaction skills are essential.
• Able to start work on short notice is advantageous.

Responsibilities

• Welcome customers enquiring about mobile issues.
• Basic technical troubleshooting for handphones.
• Investigating and resolving customer complaints effectively.

Skills

Customer Interaction

Technical Troubleshooting

Job description

What we offer

• Incentives will be given for meeting KPIs

• Highly accessible place of work near MRT

• Company medical insurance + dental + staff discount

• Comprehensive on the job training will be provided

• Working hour- 11AM to 8:30PM

• NEW HEADCOUNT

What you will do

• Welcome customers enquiring about mobile issues

• Basic technical troubleshoot for the handphone and explain it to customers

• Investigating and resolving customer complaints, technical problems, or other issues efficiently and effectively

• Ensure data entry of keying of customer’s details and mobile details with accuracy

• Cooperate closely with technician especially for the handover of mobile handset and customer info

What are we looking for

• No experience is required as long as you love to interact with customers face to face

• 5.5 days working including weekends and PH

• Candidates who are able to start work within short notice will be an advantage