Customer Service Officer - Front Desk (HDB Hub / 5 days)

Borr Drilling; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the drilling sector seeks an administrative support professional in Singapore to provide front-line assistance and manage customer inquiries. This role involves document processing, handling payments, and ensuring smooth office operations. The candidate must be organized, able to work flexible hours, and handle various administrative tasks proficiently.

Qualifications

• Ability to handle multiple tasks and prioritize effectively.
• Strong communication skills for customer interactions.
• Familiarity with document processing and office equipment.

Responsibilities

• Provide front-line support to salespersons and clients.
• Handle document processing, commission collections, and POS operations.
• Manage walk-in customers and telephone enquiries.

Job description

• Provide front-line support to salespersons and clients at the customer service or reception counter.
• Handle document processing, commission collections (via cash, cheque, or online payment), merchandise sales, and operate the POS system and office equipment (e.g., NETS/credit card terminals, copiers, and computer terminals in the shared workspace).
• Perform data entry using internal systems (REMSPlus2, Admin Module, e-Submission) and external platforms (IRAS, HDB, CEA).
• Manage walk-in customers, respond to emails, and handle telephone enquiries professionally.
• Handle mail duties, including franking and depositing mail at SingPost, and distributing incoming correspondence.
• Responsible for opening and closing the office, including meeting and training rooms.
• Support other administrative or operational tasks as assigned on an ad hoc basis.

Working hours: Mon – Fri (8:30am – 5:30pm OR 9:00am – 6:00pm OR 9:30am – 6:30 pm OR 10:00am – 7:00pm). Must be open to rotating shifts.

We regret that only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

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