Customer Service Officer (Freight Forwarding)

Cogent Integrated Supply Chain; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A logistics company in Singapore is seeking a Customer Service Officer (Freight Forwarding) for a full-time on-site role. You will manage export documentation, coordinate daily operations, and ensure timely billing for all jobs. A diploma in logistics or a related field is essential, along with good communication skills and attention to detail. The position offers various benefits including lunch subsidies and transportation support.

Benefits

Lunch subsidies

Medical, dental & insurance benefit

2-way transport at Jurong East

In-house gym

Qualifications

• Relevant experience in the Freight Forwarding/Logistics industry preferred.
• Good verbal and written communication skills.

Responsibilities

• Handle export documentation and manage communication processes.
• Ensure proper billing and closing for all job files.
• Coordinate daily operations for freight forwarding activities.

Skills

Communication skills

Attention to detail

Multitasking

Education

Minimum Diploma or equivalent in logistics or related field

Job description

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore.

Role Description

This is a full-time on-site role for a Customer Service Officer (Freight Forwarding) in Cogent Integrated Supply Chain Pte Ltd. The role will be responsible for handling export documentation, managing communication and document management processes, and ensuring proper billing for all closed jobs.

• Manage shipping documentation formalities in regards to Port Authority / Customs / TradeNet / PortNet
• Ensure proper and timely billing / closing for all job files, issuance of credit note, internal expenses report by end of each month
• Coordinates day-to-day operations and transactions for freight forwarding and other related activity
• Manage job file creation, costing and other data entries in 56Cargo System
• Arrange bookings with carriers / co-loaders and execute all pertinent shipping documents, e.g. shipping order, trucking instruction, shipping certificate, subsidiary certificate, bill of lading, forwarder cargo receipt, export subsidiary certificate, etc
• Send pre-alerts and shipping advice timely to customers and agent
• Coordinates dispatch of shipping documents to customers and agent
• Assist for rate sourcing with various carriers
• Any other duties and responsibilities assigned from time to time

Requirements:

• Minimum Diploma or equivalent qualification in logistics or related field
• Preferably with relevant experience in Freight Forwarding/ Logistics industry
• Good verbal and written skills
• Attention to detail and ability to manage multiple tasks

Other Information:

• Monday to Friday: 8.30am to 6pm
• Lunch subsidies
• Medical, dental & insurance benefit
• 2 way-Transport provided at Jurong East
• In-house gym