Customer Service Officer for Tuition Centre

ROLE OBJECTIVE:

To engage potential customers and inform them of existing programmes and promotions, build and manage relations with customers; and assist the Centre Manager in running the centre.

WHO WE ARE:

We are AGrader Learning Centre, a tuition and enrichment chain with 20 outlets island wide.

We are seeking someone who is independent, passionate, and takes ownership of tasks assigned to join us as a Customer Service Officer in our outlet to build and maintain relations with customers while ensuring the smooth operations of the centre.

JOB RESPONSIBILITIES:

1. Attend to walk-in customers and incoming phone enquiries.
2. Identify needs and develop strategies to engage potential customers’ interest in programmes.
3. Perform general administrative duties, such as data entry, system updates, and preparation of materials for classes.
4. Process student registration and payment of fees.
5. Work closely with the Operations Centre Manager and be responsible for the daily operations of the tuition centre – ensuring facilities are in good working condition and maintaining cleanliness.
6. Take up leadership roles when required.
7. Assist in ad-hoc matters when necessary.

JOB REQUIREMENTS:

1. Candidates must possess minimally a Diploma or a GCE N/O Level certificate; prior work experience would be an advantage.
2. Have a passion for developing a career in the Education Industry.
3. Meticulous and strong attention to detail.
4. Equally motivated to work independently and collaborate in a team.

If this sounds like the beginning of a great new challenge for you…

Click on the "Apply Now" button right below, send us your resume & details so at least we know who you are, and we will be in touch with you within 5 working days.

We look forward to hearing from you!