Customer Service Officer / Executive (Order Fulfilment)

INDOGUNA (SINGAPORE) PTE LTD; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

Une entreprise leader dans le secteur alimentaire recherche un Customer Service Officer pour gérer le traitement des commandes et assurer la satisfaction des clients. Vous jouerez un rôle clé en répondant aux demandes des clients et en collaborant avec diverses équipes pour garantir un service exceptionnel. Ce poste convient à la fois aux candidats expérimentés et aux jeunes diplômés déterminés à exceller dans un environnement dynamique.

Qualifications

• Communication excellente (verbale et écrite) avec une approche centrée sur le client.
• Capacité à travailler dans un environnement dynamique tout en maintenant une attention aux détails.
• Expérience probante dans un rôle de service client, de préférence dans l'industrie de la restauration ou de l'hospitalité.

Responsibilities

• Traiter les commandes des clients de manière précise et efficace.
• Répondre rapidement aux demandes des clients par téléphone, email ou chat.
• Collaborer avec les équipes de vente et de logistique pour assurer un respect des délais.

Skills

Communication

Multitasking

Problem-solving

Education

GCE ‘N’ or ‘O’ Levels

Tools

Order processing software

SAP S4

Job description

Job purpose

As a Customer Service Officer (Order Processing), you will be an integral part of our operations, ensuring seamless order processing and maintaining exceptional customer satisfaction. You'll be responsible for managing orders, addressing inquiries, and providing exemplary service to our valued customers.

Duties and responsibilities

• Process customer orders accurately and efficiently using our designated systems or software.
• Respond promptly to customer inquiries via phone, email, or chat, addressing any concerns or questions related to orders, delivery, or products.
• Collaborate closely with the sales and logistics teams to ensure timely order fulfillment and resolve any discrepancies or issues that may arise.
• Maintain accurate records of customer interactions and transactions, ensuring proper documentation of orders, modifications, and cancellations.
• Assist in the resolution of customer complaints or escalations, striving to achieve positive outcomes and customer satisfaction.
• Continuously improve customer service procedures and processes to enhance efficiency and service quality.
• Provide insights and feedback to management based on customer interactions to improve products or services.

Qualifications

• Minimum GCE ‘N’ or ‘O’ Levels or its equivalent
• Fresh graduates are welcome
• Excellent communication skills (verbal and written) with a customer-centric approach.
• Ability to multitask and work effectively in a fast-paced environment while maintaining attention to detail.
• Problem-solving skills and the ability to handle challenging situations professionally.
• A proactive attitude with a commitment to delivering exceptional customer service.
• Proven experience in a customer service role, preferably in the food service or hospitality industry.
• Strong proficiency in order processing software or systems; familiarity with SAP S4 is a plus.