Customer Service Officer/Executive (Home Delivery Team)

Pet Lovers Centre Pte Ltd; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team. This role involves facilitating the seamless processing of customer orders and ensuring excellent service delivery. Candidates should possess strong communication skills and a proactive mindset, thriving in a fast-paced environment. The company offers a supportive atmosphere with opportunities for career development, health benefits, and a positive work culture. If you're a motivated team player ready to make an impact, this position is perfect for you!

Benefits

Career Development

Medical Reimbursement

Health Insurance

Staff Purchase Discount

Long Service Award

Company Uniform Provided

Free Gym Access

Qualifications

• Minimum GCE 'O' Levels required for this position.
• Strong verbal and written communication skills essential.

Responsibilities

• Process orders efficiently via phone, internet, and email.
• Manage stock availability and delivery schedules.

Skills

Verbal Communication

Written Communication

Customer Service Skills

Computer Skills

Organizational Skills

Team Player

Education

GCE 'O' Levels

Job description

Highlights:

• ️ 5.5 day work week (Monday to Friday 7.30am to 4.30pm, Saturday 9am-1pm)

• Work Location: 7 Toh Tuck Link, Singapore 596227

Role Descriptions

• Facilitates efficient and accurate processing of orders from beginning to end, via phone, internet, email

• Reply to emails correspondences independently.

• Ensure sufficient stock available for delivery

• Liaise with customers on stock availability and delivery schedules

• Manage complaints and claims from inbound calls or via email.

• Perform other related duties/tasks as assigned.

Job Requirements

• Minimum GCE ‘O’ Levels

• Good verbal and written communication skills.

• Good Interpersonal and Customer Service Skills

• Proficiency in computer skills

• Excellent organizational skills and attention to details

• Self-motivated and strong initiative, able to thrive in a fast-paced and dynamic environment.

• Team player; ability to work well with employees at all levels. A hands-on person that is proactive, driven and resourceful.

• Possess a positive mindset with a “CAN-DO” attitude

Job Benefits:

• Career Development

• Medical Reimbursement, Health Insurance

• Staff Purchase Discount

• Long Service Award

• Company Uniform Provided

• Free gym access

If you are interested, please click to apply or apply via our career website: https://plc.applyourjobs.com.

Only shortlisted candidates will be notified.