Customer Service Officer/Executive (Home Delivery Team)

Pet Lovers Centre Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A dynamic company in pet care seeks an Order Processing Associate for their Singapore location. The role involves managing orders, customer correspondences, and stock availability. Ideal candidates should possess GCE 'O' Levels, excellent communication skills, and a proactive attitude towards service.

Benefits

Career Development

Medical Reimbursement

Health Insurance

Staff Purchase Discount

Long Service Award

Company Uniform Provided

Free gym access

Qualifications

• Minimum GCE ‘O’ Levels required.
• Good verbal and written communication skills.
• Ability to manage complaints and liaise with customers.

Responsibilities

• Facilitates processing of orders via phone, email, and internet.
• Liaise with customers about stock and delivery schedules.
• Manage claims from inbound calls.

Skills

Communication Skills

Customer Service Skills

Organizational Skills

Computer Skills

Teamwork

Education

GCE ‘O’ Levels

Job description

Highlights:

• ️ 5.5 day work week (Monday to Friday 7.30am to 4.30pm, Saturday 9am-1pm)

• Work Location: 7 Toh Tuck Link, Singapore 596227

Role Descriptions

• Facilitates efficient and accurate processing of orders from beginning to end, via phone, internet, email

• Reply to emails correspondences independently.

• Ensure sufficient stock available for delivery

• Liaise with customers on stock availability and delivery schedules

• Manage complaints and claims from inbound calls or via email.

• Perform other related duties/tasks as assigned.

Job Requirements

• Minimum GCE ‘O’ Levels

• Good verbal and written communication skills.

• Good Interpersonal and Customer Service Skills

• Proficiency in computer skills

• Excellent organizational skills and attention to details

• Self-motivated and strong initiative, able to thrive in a fast-paced and dynamic environment.

• Team player; ability to work well with employees at all levels. A hands-on person that is proactive, driven and resourceful.

• Possess a positive mindset with a “CAN-DO” attitude

Job Benefits:

• Career Development

• Medical Reimbursement, Health Insurance

• Staff Purchase Discount

• Long Service Award

• Company Uniform Provided

• Free gym access

If you are interested, please click to apply or apply via our career website: https://plc.applyourjobs.com.

Only shortlisted candidates will be notified.