Customer Service Officer / Executive (Freight Forwarding)

JNC LINE (S) PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics firm in Singapore is seeking an individual to manage import/export documentation and provide customer support for shipments. Responsibilities include liaising with agents and maintaining good relationships with shipping companies. Candidates should have a GCE N or O level and preferably experience in logistics or freight forwarding.

Qualifications

• Minimum GCE N or O level is required.
• Should have a positive attitude and be a team player.
• Experience in logistics, shipping, or freight forwarding is preferred.

Responsibilities

• In charge of import/export documentation and processes.
• Provide customer support for shipments and advise on regulations.
• Handle customer inquiries and complaints.

Skills

Customer support

Documentation accuracy

LCL Cargo Consolidation

Education

Minimum GCE N or O level

Job description

• In Charge of Import/Export Documentation & Processes
• Shipping documentation (Import/ LC/ documentation/ Bill of Lading )
• Provide customer support for shipments and advise various country customary rules and regulations; provide after-sales support and following up with client till the whole transaction is completed.
• Handling customer enquires or complaints
• Send all necessary information and documentation to clients / agents / sea companies / forwarders / warehouse accurately and on a timely basis
• Liaise and maintain good relations with agents and shipping companies.
• Knowledge in LCL Cargo Consolidation.
• Other ad-hoc duties if required

Requirements

• Minimum GCE N or O level
• Responsible, positive attitude, be able to work independently and as a team player
• Preferably with Logistics/ Shipping / Freight Forwarding Experience