Customer Service Officer/Executive

ACTON TECHNOLOGY PTE. LTD.; Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

A well-established company in the semiconductor distribution sector seeks a lively Customer Service Officer. In this role, you will support the sales team by managing customer inquiries, processing orders, and maintaining customer relations. Ideal candidates will have experience in customer service and possess strong communication skills in English and Mandarin.

Benefits

Substantial training and guidance

Supportive work environment

Networking opportunities

Bonus structure

Competitive salary

Qualifications

• 1-4 years in customer service or related field.
• Fluent in English & Mandarin for communication with suppliers.

Responsibilities

• Provide exceptional backend support to sales team.
• Handle customer inquiries via phone and email.
• Process and manage customer orders efficiently.

Skills

Communication

Interpersonal Skills

Tools

Microsoft Office

Job description

Do you thrive in a collaborative environment where your unique perspective is valued?

We are a well-established company in the distribution of Semiconductors and Electronic Components, with a presence across Southeast Asia since 2008. We take pride in fostering a workplace that celebrates the richness of different cultures and backgrounds. Our team thrives on building strong connections and delivering exceptional service to our diverse customer base. As part of our expansion plans, we're seeking a passionate Customer Service Officer to join our growing team!

In this role, you'll play a key part in supporting our sales team by:

• Backend Support: Providing exceptional backend support
• Customer Relationship Management: Handling customer inquiries through phone calls, emails, and electronic communications
• Order Processing: Processing customer orders efficiently
• Order Notification: Expediting orders and keeping customers updated on shipments
• Order Management: Managing open orders and ensuring they meet customer requirements
• Customer Assistance: Advising customers on upcoming schedules, shipments, and discrepancies
• Follow-up: Following up on critical orders to guarantee on-time delivery
• Samples: Handling sample requests
• Logistics: coordinating with customer and logistic department for shipping
• Administration: Maintaining general filing systems
• Feedback: Contributing to scorecard management (as required)

We're looking for someone who:

• Experience: Has 1-4 years of experience in customer service
• (Entry-Level candidates are welcome!)
• Industry Experience: Ideally has experience in the electronics industry. Others industry with positive attitude are welcome.
• Skills: Possesses excellent communication and interpersonal skills
• Able to communicate effectively in English & Mandarin to liaise with Chinese suppliers
• Proficiencies: Is proficient in using PCs and Microsoft Office applications
• Growth Mindset: Is eager to learn and grow with the support of a team and dedicated supervisor
• Ambition: Is passionate about career advancement

We offer:

• Training: Substantial training and guidance to help you succeed
• Supportive Work Environment: A collaborative work environment that celebrates your unique perspective
• Networking: The opportunity to build strong connections with a diverse customer base
• Bonuses: A bonus structure based on individual, team, and company performance
• Competitive Salary: A competitive salary commensurate with experience and qualifications