Customer Service Officer/Executive

SKOOL4KIDZ PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading educational centre in Singapore seeks a dedicated operations specialist to enhance enrolment and maintain smooth administrative processes. The role requires strong analytical and interpersonal skills, along with commitment to the welfare of children. Candidates with a minimum 'A' level or diploma and related experience are invited to apply.

Qualifications

• 2 to 5 years' related working experience required.
• Comfortable to work overtime if needed.
• Able to multi-task and work independently.

Responsibilities

• Increase enrolment through customer engagement and manage fee collection.
• Ensure smooth centre administration and maintain centre files orderly.
• Maintain positive relationships with parents and handle operational enquiries.

Skills

Analytical skill

Interpersonal skills

Confidentiality

Multi-tasking

Team player

Willing to learn

Education

Minimum 'A' level, Diploma or equivalent

Job description

Job Scope:

1.Operations

• Increase enrolment through engagement of customers.
• Handle and ensure smooth fee collection.
• Answer all calls in a courteous manner, route calls, take messages and provide information to customers.
• Greet all visitors and ensure that all security procedures are upheld.
• Prepare and submit reports.
• Ensure safety and health of children at all times.
• Maintain a good administrative system for the centre, ensure all data, records and reports are updated and compiled timely.
• Responsible for registration and maintaining the waiting list as well as assisting the in the daily operations of the Centre.

2. Administration

• Ensures the centre administration functions smoothly.
• Coordinate and distribute Centre correspondence.
• Maintain appearance of reception and office and common areas.
• Update and maintain centre files in an orderly manner in accordance with regulations and guidelines.
• Coordinate and ensure office equipment is in working order.
• Liaise with suppliers to ensure timely delivery of goods and services.
• Handle claims for petty cash accounts.

3. Communications

• Interface with parents on enrolment matters, school fee collections and operation enquiries.
• Maintain positive relationships with parents, children and co-workers.

4. Personal Development

Attend training workshops, conferences in order to maintain and improve professional competence.

5.Others

• Undertake any other adhoc duties or projects as assigned by Supervisor.

Job Requirements:

• Minimum 'A' level, Diplomaor equivalent
• 2 to 5 years' related working experience
• Comfortable to work Overtime if needed
• Team player with strong analytical skill, integrity with strong sense of confidentiality
• Able to multi-task and work independently
• Good interpersonal skills and willing to learn attitude

We regret that only short-listed candidates will be notified