Customer Service Officer - Events

Certis Security; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Certis Security is seeking a Customer Service Officer to provide security services at events across Singapore. The role entails being the first point of contact, checking tickets, directing patrons, and addressing customer inquiries, all while maintaining a professional and empathetic attitude.

Benefits

Friendly and inclusive environment

Employee discount program

Well-being program

Employee Assistance Program (EAP)

Cultural diversity values

Qualifications

• Prior customer service experience is essential.
• Excellent interpersonal and communication skills, both verbal and written.
• Ability to prioritise competing priorities.

Responsibilities

• Liaising with the public, providing information and directions.
• Checking tickets and directing patrons to seats.

Skills

Customer service experience

Interpersonal skills

Communication skills

Problem-solving ability

Organisational skills

Job description

Position Purpose

SNP Security provides Security Services at a number of Events across the A.C.T. such as Manuka Oval, GIO Stadium and Floriade for example.

Customer Service Officers are a first point of contact and are responsible for checking tickets, directing patrons to seats, providing event information and attending to customer inquiries.

Workplace Health & Safety

• Take reasonable care for your own health and safety and the health and safety of other people in the workplace
• Comply with health and safety policies and procedures, including the investigation and reporting of hazards and incidents to your manager
• Comply with any reasonable instruction related to health and safety
• Do not interfere with or misuse anything provided in the interest of health and safety
• Understand and reinforce the requirements of WHS to keep our people safe
• Meet company WHS requirements

Key Responsibilities

• Liaising with the public - providing information of directions, answering questions
• Provide accurate, valid and complete information

Qualification

Skills

• Prior customer service experience is essential
• Excellent interpersonal and communication skills, both verbal and written, including active listening, conflict resolution and report writing
• Outstanding customer service skills
• Ability to prioritise competing priorities
• Ability to work as autonomously and/or as part of a team as required
• Able to solve issues quickly and efficiently
• A high level of organisational skills
• Maintain a positive, empathetic and professional attitude toward customers at all time

Knowledge

Experience

Benefits & Culture

• Friendly and inclusive environment
• Growth and development are supported and promoted
• A discount program where employees, and their family members, can save at over 400 retailers Australia wide
• A well-being program that provides advice about mental, physical, and financial well-being
• An Employee Assistance Program (EAP) that is available to employees and their families
• Cultural diversity is valued and supported
• Emphasis on learning and development, where a state-of-the-art LMS is available to all employees

Diversity Statement

Certis Security Australia promotes diversity in the workplace through our Diversity Inclusion initiative and via our Indigenous partnership with Corroboree Security. We encourage women, Aboriginal and Torres Strait Islander peoples to apply for this role.

Should you apply please be advised that should a decision be made to proceed with your application to the next stage of the recruitment process, it is only at this stage will a member of the recruitment team be in contact with you.

Certis Security Australia Master License

Sydney Night Patrol & Inquiry Co Pty Ltd
• NSW 400674602
• ACT 17501220
• QLD 41315
• WA SA48240
• NT 345
• SA ISL 178143
• TAS 3020

Certis Security Australia Pty Ltd
• NSW 405149073
• ACT 17501742
• QLD 3158254
• WA SA 72311
• SA ISL 235794
• VIC Z05 798 61S
• VIC Z05 798 40S
• NT 1093
• TAS 458596293