Customer Service Officer (Evening Part-time)

EVENTS@SBA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Part time

Job summary

A local sports facility in Singapore is seeking a part-time Customer Service Officer to manage court bookings and assist customers in a friendly and organized manner. The role requires excellent communication skills and the ability to work evenings, weekends, and holidays. Ideal candidates will have at least 1 year of experience and be proficient in MS Office.

Qualifications

• At least 1 year of relevant experience.
• Willing to work evening hours, including weekends and public holidays.
• Friendly, organised, reliable.

Responsibilities

• Handle court bookings and customer enquiries.
• Ensure court usage complies with bookings.
• Maintain cleanliness at the customer service counter.
• Support basic reporting on booking trends.

Skills

Excellent communication skills

Interpersonal skills

Organizational skills

Team player

Tools

MS Office

Job description

Location: Singapore Badminton Stadium (100/102 Guillemard Road)

Job Type: Part-time 7:30 pm to 11:30 pm

Work Arrangement: On-site, with flexibility to work evenings, weekends and public holidays.

The Customer Service Officer (CSO) supports the daily operations of KFF Badminton Arena by handling court bookings, responding to enquiries, and helping to maintain a smooth and enjoyable experience for all users. This role is customer-facing and operational.

1. Reporting Structure

• Reports to the Business Development Manager and carries out all roles & responsibilities in consultation with the reporting officer.

2. Customer Interaction

• Serve as the first point of contact for all enquiries via phone, WhatsApp, email, or walk-ins
• Provide clear, accurate information to players and guests
• Handle basic customer feedback or direct it to the appropriate team

3. Bookings & Court Usage

• Assist with making, modifying, and checking online or walk-in bookings
• Ensuring prompt payment for the offline bookings
• Monitor court usage to ensure customers play only within their booked slots
• Politely remind players if their booking has ended or if they are using the court without a booking

4. Facilities Support

• Keep the customer service counter and the surrounding area neat and presentable
• Report any facility or equipment issues to the relevant personnel
• Ensure customers follow basic venue protocols and safety guidelines
• Assist with the opening or closing of the badminton halls

5. Administrative Tasks

• Update booking or usage records as needed
• Support basic reporting (e.g. booking trends, customer feedback)
• Assist with events, tournaments, or ad hoc coordination when required

6. Other Duties

• As and when assigned by the reporting officer or the Chief Executive Officer.

Requirements:

• At least 1 year of relevant experience
• Excellent communication and interpersonal skills
• Willing to work evening hours, including weekends and public holidays
• Proficient in the general use of MS Office
• Friendly, organised, reliable, and a team player