Customer Service Officer [Enquiries management | Up to 3200 | Tampines | V-lookup/Pivot Tables][...]

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Customer Service Executive to provide excellent support to customers through various channels. The role involves managing orders, handling inquiries, and collaborating with internal teams to ensure customer satisfaction. Ideal candidates will have a diploma and 2-3 years of relevant experience.

Qualifications

• Minimum Diploma in any field.
• 2-3 years experience in order processing and customer relationship management.
• Excel proficiency including V-lookup and Pivot tables.

Responsibilities

• Provide quality customer service support over e-mail and phone.
• Manage sales orders and allocation of stocks.
• Collaborate with teams for timely resolution of customer issues.

Skills

Customer relationship management

Excel skills

Problem solving

Sales order management

Education

Minimum Diploma

Tools

SAP

Job description

Customer Service Executive

Salary: $2,800 to $3,200

Working Hours: 8:30am - 5:30pm (Mon - Fri)

Working Location: Tampines

Responsibilities

• Provide quality customer service support to customers over e-mail and phone.
• Handle customer enquiries efficiently and escalate issues promptly when required.
• Perform sales order management for customers.
• Perform allocation of stocks and arrange delivery for customers’ orders.
• Conduct regular meetings with customers for close communication.
• Perform problem solving to value-added customers.
• Extract and tabulate data for monthly reporting.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Promote or recommend new products to existing customers.
• Any other ad hoc tasks and projects assigned.

REQUIREMENTS

• Minimum Diploma in any field.
• At least 2 - 3 years of relevant experiences on order processing and delivery arrangement, customer relationship management.
• Experience in handling customers’ inquiries and claims by emails and phone calls.
• Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simple formulae.
• Experience in SAP will have an added advantage.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279