Customer Service Officer (Education Business)

-; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Join a vibrant education agency that values teamwork and a fun work environment! This role involves managing daily operations, assisting clients in finding the right tutors, and ensuring excellent customer service. As part of a supportive team, you will enjoy a culture that promotes work-life balance with no overtime, and a spacious office filled with entertainment facilities. With competitive salaries and clear career progression, this is an exciting opportunity for fresh graduates and passionate individuals looking to grow in a dynamic setting. If you're friendly, organized, and ready to contribute, we want to hear from you!

Benefits

Casual Working Attire

Company Meals and Outings

Full Leave Benefits

Spacious Office with Entertainment Facilities

Career Progression Opportunities

Qualifications

• Strong work ethic and responsibility are essential.
• No experience required; fresh graduates welcome.

Responsibilities

• Handle day-to-day operations of the education agency.
• Assist clients in finding suitable tutors based on criteria.
• Provide administrative support and after-sales service.

Skills

Customer Service Skills

Organizational Skills

Typing Speed

Administrative Skills

Team Player

Education

Polytechnic or University Degree

Tools

Custom-made Company Software

Job description

Find Out Even More At: https://tinyurl.com/mindflex-ft-info

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [e-mail] or apply via MyCareersFuture.

About Us:

MindFlex Education Pte Ltd is Singapore's #1 and largest Education Agency. Our team is highly focused on bringing the best value to our clients, whilst building an enjoyable and vibrant office culture. Cultivating and caring about our personnel remains at the heart of our company. We promote a fun-filled family-like environment with no overtime culture. We are currently expanding and looking for fresh & enthusiastic talent to join our team. If you are a great team player with a good sense of responsibility and work ethic, do apply for this role and we would love to get in touch with you!

Job Scope:

1. Handle Day-To-Day Business Operations of Singapore's #1 Education Agency
2. Attend to interested clients via various forms of warm leads (form orders, calls, WhatsApp, etc) (no cold-calling at all!)
3. Assist clients in shortlisting and recommending suitable tutor profiles based on their criteria
4. Coordinate and arrange 1st tuition lesson for both clients and tutors
5. Follow-up with any necessary administrative support and after-sales service
6. Familiarize with and utilize custom-made company software which is focused on automation

Job Requirements:

1. Friendly, Passionate and Energetic Team Player
2. Organized and Good Administrative Skills
3. Responsible and Strong Work Ethic
4. Decent Typing Speed and Computer Skills
5. Polite, Patient and Good Customer Service Skills
6. Able to Commit for Minimum of 1 Year
7. Poly & University Fresh Graduates are welcome, no experience required

Salary:

1. Competitive salary structured towards helping employees grow with the company
2. Base salary starts from $2,800-$3,100/Month + CPF
3. Consistent monthly bonuses of $200-$800/Month + CPF
4. Management positions available for candidates identified with leadership potential (Base ranges from $3,800-$4,000/Month)
5. Clear Salary Progression & Annual Salary Review (Min 5-15%)

Working Hours:

1. 4 Weekdays, 1 Weekend OR 3 Weekdays 2 Weekends
2. 9.00am - 6.30pm
3. Strictly No Overtime and No Bring-Work-Home Culture

Why Choose Us:

1. Fun Working Environment with a Warm Company Culture
2. Casual Working Attire, Relaxed Setting
3. Spacious Office with Modern & Fun Entertainment Facilities (Pool Table, Playstation 5, Karaoke Set, Board Games, Massage Chair, Fully-stocked Pantry, etc.)
4. Company Meals / Outings / Events / Bonding Activities
5. Full Leave Benefits: PH, Annual Leave, Sick Leave
6. Career Progression and Low Staff Turnover Rate
7. Bright Hill MRT (Thomson-East Coast Line) at Doorstep of Office

Others:

Shortlisted candidates will be contacted for a short interview over Zoom or Face-to-Face. Signing of Non-Compete contract will be required upon successful employment.