Customer Service Officer (Education)

Search Avenue Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading English enrichment centre in Singapore seeks a Customer Service Executive. You'll provide exceptional service to clients, assist with administrative tasks, and support smooth centre operations. Required qualifications include Min GCE 'N' Levels and strong interpersonal skills. Salary ranges from $2,800 to $3,000. This full-time role involves a 5-day work week with weekend shifts.

Qualifications

• Candidates from retail, hotel, or tourism sectors are encouraged to apply.
• Ability to liaise effectively with parents and teachers.

Responsibilities

• Deliver professional customer service to hotline calls and front desk interactions.
• Assist with class scheduling and student enrolments.
• Handle payment collections and manage basic finance tasks.
• Support teachers and ensure smooth centre operations.

Skills

Interpersonal skills

Communication skills

Customer service orientation

Education

Min GCE 'N' Levels

Job description

Our client is a premier English enrichment centre committed to nurturing students’ language proficiency and academic success through personalized, interactive, and effective teaching methods.

Responsibilities:

• Deliver professional customer service to hotline calls and front desk walk-ins.

• Be the first point of touch with customers.

• Handle and resolving customers enquires, feedbacks and complaints.

• Assist with class scheduling, enrolments, and course-related administrative support.

• Maintain accurate student records and update databases regularly.

• Handle payment collection, issue receipts, and manage basic finance-related tasks.

• Support teachers and centre operations to ensure a smooth learning environment.

Requirements:

• Min GCE 'N' Levels

• Candidates with experience in retail/hotel/tourism industry encouraged to apply.

• Good interpersonal skills with ability to liaise with parents/teachers.

• Good communication skills and customer service orientated attitude.

Salary: $2,800 - $3,000

Working location: East

Working hours: 5 days work week (3 weekdays + 2 weekend)

To apply, kindly click APPLY NOW to submit your latest CV.

We regret that only shortlisted candidates will be notified.

Chan Zi Hui

EA Registration No.: R1220899

EA License No.: 25C2695