Customer Service Officer (Education)

Search Avenue Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A premier MOE-registered English enrichment brand is seeking a Customer Service Officer. This role involves delivering customer service, managing class enrolments, and supporting administrative tasks. The ideal candidate will possess GCE 'O' Levels and have at least a year of experience in an educational environment.

Qualifications

• Minimum 1 year of experience in an education setting.
• Good communication skills with customer service orientation.

Responsibilities

• Deliver professional customer service to hotline calls and front desk walk-ins.
• Handle and resolve customer enquiries, feedback, and complaints.
• Manage class enrolments, student records, and handle payment transactions.

Skills

Communication Skills

Customer Service Orientation

Education

GCE 'O' Levels

Job description

Founded in 2012, our client is a premier MOE-registered English enrichment brand with 13 centres across Singapore.

Responsibilities:

• Deliver professional customer service to hotline calls and front desk walk-ins.

• Be the first point of touch with customers.

• Handle and resolving customers enquires and feedbacks.

• Ensure that complaints are monitored and resolved.

• Actively engage with prospective customers, coordinate trial lessons, and support them in enrolling in our programmes.

• Manage class enrolments, student records, and handle payment transactions

• Support administrative tasks such as data entry, filing, and reporting

Requirements:

• Min GCE 'O' Levels

• Min 1 year of experience in education setting

• Good communication skills and customer service orientated attitude

• Able to work 4 weekdays and 1 weekend

Salary: Up to $4,000 + performance bonus

Working location: Centers island wide available (Will place you to a centre nearest to your home.)

To apply, kindly click APPLY NOW to submit your latest CV.

We regret that only shortlisted candidates will be notified.

Chan Zi Hui

EA Registration No.: R1220899

EA LicenseNo.:25C2695