Customer Service Officer/ Distribution Support Executive

Borr Drilling; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Borr Drilling is seeking a Customer Service Representative in Singapore, who will manage a high volume of orders, ensure excellent customer satisfaction, and maintain effective communication with logistics partners. The ideal candidate has at least three years of customer service experience and is adept at using CRM tools.

Qualifications

• Minimum 3 years’ experience in a customer service role.
• Proven record of exceeding customer service expectations.
• Stellar spoken and written communication ability.

Responsibilities

• Handle a large volume of incoming sales and purchase orders.
• Provide accurate advice based on customer needs.
• Liaise with logistics and monitor inbound and outbound shipments.

Skills

Customer Service

Communication

CRM Systems

Multi-tasking

Problem Solving

Tools

Salesforce

Job description

DUTIES AND RESPONSIBILITIES

The successful applicant will carry out the following duties and responsibilities:

• Handle a large volume of incoming Sales orders and Purchase orders

• Quickly detect and analyse each customer’s needs in order to assist them

• Offer accurate and appropriate advice to each customer based on their needs

• Confidently and calmly handle complaints by empathising, and eventually following up to ensure customer satisfaction

• Maintain accurate and neat records of calls answered

• Handle each customer call in accordance to communication policies, guidelines and procedures

• Liaise with Logistic Company ,monitor Inbound and outbound shipment
  

REQUIREMENTS

The successful applicant will have the following experience and skills:

A minimum 3 years’ experience in a similar role providing customer service

A proven record of meeting and exceeding customer service expectations

Stellar spoken and written communication ability

Experience using a CRM system such as salesforce, and the ability to interpret the results

The ability to adapt the service style to the different types of customer interactions

Capacity to multi-task and prioritize the tasks at hand