Customer Service Officer/ Distribution Support Executive

Harwin Asia Pte Ltd; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A leading company in the industry is seeking a Customer Service Specialist to manage order processing and enhance customer support. The ideal candidate will have a strong background in customer service with at least three years of experience. Responsibilities include managing orders, providing customer solutions, and ensuring effective communication with logistics teams.

Qualifications

• Minimum 3 years’ experience in a similar role providing customer service.
• Excellent verbal and written communication skills.
• Proficiency in using CRM systems (e.g., Salesforce).

Responsibilities

• Handle a high volume of incoming Sales and Purchase Orders efficiently.
• Understand and analyse customer needs to provide tailored support.
• Maintain clear, accurate, and organised records of customer interactions.

Skills

Communication

Customer Service

Multitasking

Tools

CRM systems

Job description

Key Duties and Responsibilities

• Order Processing

  • Handle a high volume of incoming Sales and Purchase Orders efficiently and accurately.

  • Ensure orders are entered and processed in accordance with company policies and timelines.

• Customer Support

  • Understand and analyse customer needs to provide tailored support and solutions.

  • Offer accurate and appropriate advice on order status, products, and delivery details.

  • Manage and resolve customer complaints empathetically and professionally, ensuring follow-up to achieve satisfactory outcomes.

• Record Keeping

  • Maintain clear, accurate, and organised records of customer interactions and transactions.

  • Ensure all call logs and email correspondences are properly documented in accordance with company guidelines.

• Communication and Coordination

  • Handle all customer communication in line with internal standards, policies, and procedures.

  • Collaborate effectively with logistics partners to monitor and manage inbound and outbound shipments.

  • Work cross-functionally with Sales, Operations, and Logistics teams to ensure smooth order fulfilment and delivery.

• Logistics Support

  • Liaise closely with logistic companies to track shipments and resolve any related issues promptly.

  • Provide timely updates on delivery schedules and shipment status to customers and internal stakeholders.

REQUIREMENTS

- Minimum 3 years’ experience in a similar role providing customer service

- Excellent verbal and written communication skills.

- Proficiency in using CRM systems (e.g., Salesforce) and interpreting relevant data.

- Ability to adapt communication style to suit different customer interactions.

- Strong multitasking and task prioritisation abilities.