Customer Service Officer cum Admin (Maid Agency) - Up to $3,500 - Kembangan

Search Personnel Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading maid agency is seeking a Customer Service Officer cum Admin to support sales work and handle customer inquiries in Kembangan. The ideal candidate should possess good communication skills in English and Malay, and training will be provided. This role offers a competitive salary, flexibility in working hours, and benefits like annual leave and AWS after the first year.

Benefits

14 Days Annual Leave

AWS

WFH Flexibility from 2nd year

Qualifications

• Good verbal and written communication skills in English and Malay.
• Willingness to take CEI FDW course and exam.
• No experience required, training provided.

Responsibilities

• Sales work for agency.
• Answering customer inquiries and addressing issues.
• Keeping detailed records of customer interactions.

Skills

Communication skills

Problem solving

Customer service

Job description

• Position : Customer Service Officer cum Admin (Maid Agency) - Up to $3,500 - Kembangan

• Location : Kembangan

• Working hours : 5.25 Work Week - Monday to Friday: 10.00AM to 6.00PM, Alternate Saturday: 10.00AM to 2.00PM

• Salary (commensurate with experience) : Up to $3,500 + 14 Days Annual Leave + AWS + WFH Flexibility from 2nd year of employment onwards

• Duration : Perm

• Industry : Maid Agency

Responsibilities:

• Sales work for agency

• Answering Customer Inquiries

• Addressing questions and concerns through phone, email, chat, or in-person interactions

• Investigating and resolving customer issues promptly and effectively.

• Offering accurate and helpful information about products, services, and company policies.

• Addressing customer grievances and concerns professionally.

• Processing orders, returns, and refunds.

• Keeping detailed records of customer interactions and transactions.

• Developing and maintaining positive relationships with customers.

• Escalating Issues: Identifying and escalating complex or sensitive issues to appropriate personnel.

• Keeping up-to-date on company products, services, and policies.

• Gathering customer feedback to improve service quality.

Requirements:

• Good verbal and written communication skills in English and Malay to liaise with Melayu speaking associates

• Must be willing to take CEI FDW course and exam

• No experience required, training will be provided

Email to: [e-mail]

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***We do not charge our candidates any referral fee nor bind them with any contract.***

Jeslyn Tan

Associate Consulting Director (APAC)

Reg no.: R21101247 | EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.