Customer Service Officer cum Admin (Maid Agency) - Up to $3,500 - Kembangan

SEARCH PERSONNEL PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A hiring agency in Singapore is looking for a Customer Service Officer cum Admin for a Maid Agency role. The candidate will handle customer inquiries and resolve issues via phone, email, and in person. Training is provided, and no prior experience is necessary. Competitive salary of up to $3,500, along with attractive annual leave benefits, is offered.

Benefits

7 - 21 Days Annual Leave

AWS

Qualifications

• No experience required, training will be provided.
• Must be willing to take CEI FDW course and exam.

Responsibilities

• Sales work for agency.
• Answering customer inquiries.
• Addressing questions and concerns through various channels.
• Investigating and resolving customer issues.
• Offering accurate information about products and services.
• Addressing customer grievances professionally.
• Processing orders, returns, and refunds.
• Keeping detailed records of customer interactions.
• Developing positive relationships with customers.
• Escalating complex issues to appropriate personnel.
• Gathering customer feedback for service improvement.

Skills

Good verbal and written communication skills

Ability to liaise with Melayu speaking associates

Job description

• Position : Customer Service Officer cum Admin (Maid Agency) - Up to $3,500 - Kembangan
• Location : Kembangan
• Working hours : 5.25 Work Week - Monday to Friday: 10.00AM to 6.00PM, Alternate Saturday: 10.00AM to 2.00PM
• Salary (commensurate with experience) : Up to $3,500 + 7 - 21 Days Annual Leave + AWS
• Duration : Perm
• Industry : Maid Agency

Responsibilities:

• Sales work for agency
• Answering Customer Inquiries
• Addressing questions and concerns through phone, email, chat, or in-person interactions
• Investigating and resolving customer issues promptly and effectively.
• Offering accurate and helpful information about products, services, and company policies.
• Addressing customer grievances and concerns professionally.
• Processing orders, returns, and refunds.
• Keeping detailed records of customer interactions and transactions.
• Developing and maintaining positive relationships with customers.
• Escalating Issues: Identifying and escalating complex or sensitive issues to appropriate personnel.
• Keeping up-to-date on company products, services, and policies.
• Gathering customer feedback to improve service quality.

Requirements:

• Good verbal and written communication skills in English and Malay to liaise with Melayu speaking associates
• Must be willing to take CEI FDW course and exam
• No experience required, training will be provided

Email to: [e-mail]

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Jeslyn Tan

Associate Consulting Director (APAC)

Reg no.: R21101247 | EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.