Customer Service Officer cum Admin

Singapore Jobs; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Kembangan is seeking a Customer Service Officer cum Admin. The role involves sales work, addressing customer inquiries, and processing orders. Candidates should have strong communication skills in English and Malay. No prior experience is needed as training will be provided. Benefits include up to $3,500 salary, annual leave, and flexibility for work-from-home after two years.

Benefits

Up to $3,500 salary

14 Days Annual Leave

WFH Flexibility from 2nd year of employment

Qualifications

• Good verbal and written communication skills in English and Malay to liaise with Melayu-speaking associates.
• Must be willing to take CEI FDW course and exam.
• No experience required; training will be provided.

Responsibilities

• Sales work for agency.
• Answering customer inquiries.
• Investigating and resolving customer issues promptly and effectively.
• Processing orders, returns, and refunds.
• Keeping detailed records of customer interactions and transactions.

Job description

Overview

• Job title: Customer Service Officer cum Admin (Maid Agency)
• Employer: Singapore Jobs
• Location: Kembangan
• Working hours: 5.25 work week — Monday to Friday 10:00 AM to 6:00 PM; alternate Saturday 10:00 AM to 2:00 PM
• Salary: Up to $3,500 + 14 Days Annual Leave + AWS + WFH Flexibility from 2nd year of employment onwards
• Employment type: Perm
• Industry: Maid Agency
• Application contact: [e-mail]

Responsibilities

• Sales work for agency
• Answering customer inquiries
• Addressing questions and concerns through phone, email, chat, or in-person interactions
• Investigating and resolving customer issues promptly and effectively
• Offering accurate and helpful information about products, services, and company policies
• Addressing customer grievances and concerns professionally
• Processing orders, returns, and refunds
• Keeping detailed records of customer interactions and transactions
• Developing and maintaining positive relationships with customers
• Escalating issues: identifying and escalating complex or sensitive issues to appropriate personnel
• Keeping up-to-date on company products, services, and policies
• Gathering customer feedback to improve service quality

Requirements

• Good verbal and written communication skills in English and Malay to liaise with Melayu-speaking associates
• Must be willing to take CEI FDW course and exam
• No experience required; training will be provided

Note: This job description reflects the information available and removes unrelated boilerplate and placeholder text.