Customer Service Officer (Contract | 5 days work week | Office hours) | |

BGC GROUP PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is seeking a detail-oriented individual to support document legalisation and customer service operations. The role involves verifying notarial documents and ensuring compliance with authentication standards. Candidates must possess a Diploma and prefer prior customer service experience. This opportunity offers a salary of up to $2,580 monthly over an 11-month contract.

Qualifications

• Minimum Diploma in any related field.
• Prior customer service or administrative experience preferred.

Responsibilities

• Verify compliance of Notarial Certificates and documents before processing.
• Assist customers through various inquiries and provide professional service.
• Perform administrative tasks and maintain accurate records.

Skills

Customer service

Attention to detail

Proficient in MS Office

Education

Diploma in related fields

Job description

Job Highlights:

We are seeking a detail-oriented and service-focused individual to support document legalisation processes and frontline customer service operations. This role involves verifying notarial documents, handling public inquiries, and ensuring compliance with authentication standards.

Nearest MRT: City Hall
Working hours: 8.00am to 5.30pm (Monday to Thursday), 8.00am to 5.00pm (Friday)
Salary: up to $2,580 per month
Contract duration: 11 months

Job Descriptions:

Legalisation (Main Duties):

• Verify and ensure compliance of Notarial Certificates and government-issued documents before Apostille processing
• Conduct multi-step verification processes accurately and efficiently
• Assist customers with online payments and general inquiries through walk-ins, emails, and counter support
• Deliver prompt and professional customer service to resolve issues related to document authentication
• Escalate technical or complex issues as needed

Stakeholding & Administrative Support (As Required):

• Perform administrative tasks, including data entry and updating SharePoint/Stakeholding systems
• Maintain accurate records and support internal workflows
• Ensure timely completion of assigned duties
• Assist in general ad-hoc tasks to support daily operations

Job Requirements:

• Only Singaporean.
• Minimum Diploma in any related fields.
• Prior customer service or administrative experience preferred.
• Proficient in MS Office is a must.

Interested candidates please click “Apply Now”. We regret to inform you that only shortlisted candidates will be contacted for further interviews.

Rachel Tham
(Reg No.: R23114253)
BGC Group Pte Ltd (Outsourcing)
EA 05C3053

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