Customer Service Officer (Contact Centre: Retail Banking - Non Sales Role)

Private Advertiser; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading call centre in Singapore is seeking a Customer Service Advisor to provide exceptional support to banking clients. Responsibilities include handling customer inquiries via various communication channels, assisting with account management, and maintaining accurate records. Ideal candidates have strong communication skills and experience in customer service, preferably within banking. This full-time position requires flexibility for staggered shifts and commitment to excellent customer service.

Qualifications

• Proven experience in a customer service or call centre role, preferably in banking.
• Strong communication and interpersonal skills.
• Excellent problem-solving and decision-making abilities.

Responsibilities

• Respond to inbound customer enquiries via phone, email, and chat.
• Assist customers with banking-related tasks.
• Maintain accurate records of customer interactions.

Skills

Customer service experience

Strong communication skills

Problem-solving abilities

Adaptability

Job description

About the role
We are seeking a Customer Service Advisor to join our dynamic call centre team serving a leading client in the banking sector. In this full-time role based in the Singapore Central Region, you will be responsible for providing exceptional customer service and support to our clients' customers through a range of communication channels.

Training Programme Details

- There will be an initial 6 - 7 weeks training programme whereby you will be required to pass a On the Job Training, Role-Play, Theory Assessment (on different banking products/services/CRM System Usage/Business Processes) in order to be posted to your work teams (2 attempts given).

- Minimum attendance required (95%) in order to pass the training programme.

Shift Timings Weekends Shift:

Working Hours : 5 working days, 1 rest day and 1 off day per week, 42.5 hours per week, Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between, Rest Day and Off Day : Scheduled by Client (2 non-consecutive off-days per week, example: 1 weekday & 1 weekend depending on work schedule), Or otherwise advised by the Client

What you'll be doing

• Respond to inbound customer enquiries and requests via phone, email and chat in a professional and efficient manner

• Assist customers with a variety of banking-related tasks such as account management, product information, and troubleshooting

• Identify customer needs and offer appropriate solutions or referrals

• Maintain accurate records of customer interactions and follow up as needed

• Contribute to the continuous improvement of customer service processes and procedures

• Provide a positive customer experience that aligns with the company's brand and values

What we're looking for

• Proven experience in a customer service or call centre role, preferably within the banking or financial services industry

• Strong communication and interpersonal skills with the ability to engage with customers from diverse backgrounds

• Excellent problem-solving and decision-making abilities to handle a variety of customer enquiries

• Proficient in using computer systems and various software applications

• Flexible and adaptable to work in a fast-paced, dynamic environment

• Commitment to providing exceptional customer service and a desire to exceed customer expectations