Customer Service Officer (Confidential)

Faststream Recruitment Pte Ltd; Singapore; Hybrid; USD 40,000 - 80,000; Full time

Job summary

An established industry player seeks a dedicated Customer Service Executive to enhance their sales support and customer service activities in Singapore. This role involves managing the order-to-delivery process, coordinating with sales teams, and resolving customer inquiries in a vibrant, multicultural environment. With a strong focus on the maritime and oil and gas markets, this opportunity offers a hybrid working arrangement, excellent company culture, and a negotiable salary package. If you are passionate about customer service and eager to contribute to a dynamic team, this role is perfect for you.

Benefits

20+ days annual leave

Hybrid working arrangement

Dynamic company culture

Qualifications

• Experience in customer service and sales support roles.
• Ability to manage order-to-delivery processes effectively.

Responsibilities

• Manage the order-to-delivery process for Singapore accounts.
• Coordinate customer orders and ensure accurate information.

Skills

Customer Service Management

Order Processing

Sales Support

Problem Solving

Communication Skills

Education

High School Diploma

Bachelor's Degree

Job description

Faststream Recruitment has partnered with a global marine products and services market leader to identify, attract and engage an experienced Customer Service Executive.

Our clients are one of the world’s leaders in the marine products and services industry with a particular focus on the maritime and oil and gas markets. With an impeccable pedigree, a global reach and strong brand equity my clients are looking to add a high-performing and experienced Customer Service Executive to their team in Singapore.

The primary role as a Customer Service Executive is to manage all sales support and customer service activities of the Singapore accounts.
This role offers a hybrid working arrangement and 20+ days annual leave.

Job responsibilities:

• Manage the order-to-delivery process to ensure smooth delivery from start to end.
• Coordinating and processing of customer orders and related jobs, receive and register enquiries/orders in the system and ensuring all the information is correct
• Working closely with the sales team to understand and execute the pricing strategy with the assigned customer account
• Ensure delivery requirements are accurate and handling any changes in delivery requirements if needed
• Resolve and escalate any order related problems and service recovery if appropriate
• Identify business development opportunities through customer conversations
• Pro-actively promote our products and services to any customer when the opportunity arises
• Maintain accurate information in the system
• Coordinate with other departments when needed

The selected candidate will work and integrate into a vibrant, multicultural environment with an excellent and dynamic company culture. On offer is also an attractive salary package that is negotiable for the right candidate.

Should you wish to discuss this interesting position in more detail, please contact me at: [e-mail]

Pearlene Toh (EA Reg no: R22108102)
Faststream Recruitment Pte Ltd, EA Licence no: 09C3403